Michelle McCranie
@michellemccranie
Reliable customer-focused contact center specialist skilled in high-volume outbound dialing and CRM operations.
United StatesWhat I'm looking for
I am a detail-oriented contact center professional with extensive experience using automated predictive dialers, VOIP platforms, and CRM systems to drive outreach and conversions. I consistently handle high call volumes while maintaining accurate data entry and strong communication with prospects and clients.
Across remote and on-site roles I consulted medical professionals, secured homeowner appointments, and onboarded members for a professional association, routinely making 200–800 outbound calls per day and entering sensitive information with discretion. I adapt quickly to new technology, collaborate effectively via Slack and Zoom, and uphold organized, reliable workflows.
I bring a proactive, goal-oriented approach, strong time-management, and a commitment to continuous learning; I am eager to contribute these strengths in a remote customer experience or contact center role.
Experience
Work history, roles, and key accomplishments
Business Development
ROM Technologies, Inc
Jan 2019 - Jan 2024 (5 years)
Consulted with medical professionals to promote at-home video rehab telemedicine product, making 200–400 outbound calls daily and capturing personal/medical data to qualify leads and schedule handoffs. Adapted quickly to new software and maintained accurate CRM and Slack handoff records.
Phone Agent / Appointment Setter
Triangle Construction Company
Aug 2019 - Nov 2019 (3 months)
Secured homeowner appointments and captured project requirements via 300–800 outbound calls using automated dialers, maintained detailed interaction records, and scheduled follow-ups to drive estimates and repeat business.
Membership Advisor / Sales Representative
Intl Association of Real Estate Professionals
Feb 2019 - Aug 2019 (6 months)
Engaged real estate professionals via 300–800 outbound calls to onboard members, process payments, and update CRM records, increasing conversions through consultative selling and upsell techniques.
Education
Degrees, certifications, and relevant coursework
Computer Learning Center
Diploma, Computerized Business Systems
1995 - 1995
Completed a Diploma in Computerized Business Systems at Computer Learning Center in Los Angeles in 1995.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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