Michelle Masood

Delivered remote, concierge-style support to families navigating probate and estate settlement, fostering empathetic and informed client relationships. Communicated across multiple channels (phone, chat, email, text) with clients and third parties to streamline complex processes and ensure clarity.

Provided fast, empathetic remote support with consistently high CSAT scores, proactively resolving customer issues and identifying opportunities to enhance the user experience. Collaborated cross-functionally with product and platform teams to address technical challenges, implement website improvements, and drive customer retention.

Led the Parent Teacher Organization, coordinating events, fundraisers, volunteer management, and special projects in partnership with school administration. Strengthened parent-school communication through monthly meetings, digital resources, and community engagement initiatives, while managing budgets and support channels.

Educated physicians, nurses, and clinic staff on prescription pain monitoring and interpretation of lab reports, while presenting financial profiles and report debriefs. Managed and grew a multi-clinic territory by building relationships, increasing lab service utilization, resolving service issues, and meeting monthly sales goals.

Studied Communication Studies at the University of Kansas. Gained knowledge in various aspects of communication, preparing for diverse professional roles.