
Michelle Langevin
@michellelangevin
I deliver personalised guest experiences across luxury, boutique, and remote hospitality environments.
What I'm looking for
I've delivered personalised guest services at Southern Ocean Lodge on Kangaroo Island, handling check-ins, itineraries, departures, guest accounts, lodge manifests, and tour and spa bookings.
Across Laneways by Ovolo, The Tasman, Heron Island Resort, Sonora Resort, and Delta by Marriott Ocean Pointe Resort, I've managed arrivals, departures, reservations, concierge services, amenities, and VIP guest relations.
I'm experienced in luxury, boutique, high-volume, and remote resort environments, including ferry and helicopter manifests, passenger boarding, safety compliance, and Marine National Park guest requirements.
With more than 10 years of customer service experience and eight years in guest services, I bring fluent French, strong computer proficiency, and a consistent focus on high-level personalised service.
Experience
Work history, roles, and key accomplishments
Guest Services Agent
Southern Ocean Lodge
Feb 2026 - Jun 2026 (4 months)
Reception at a remote 5-star luxury lodge, providing personalised check-ins and itineraries, escorting guests to rooms, managing departures and guest accounts, preparing daily lodge manifest, and booking tours and spa treatments.
Guest Services Agent
Laneways by Ovolo
May 2025 - Feb 2026 (9 months)
Reception at a boutique hotel in Melbourne CBD, managing guest arrivals and departures, arranging amenities, booking reservations, and concierge duties.
Guest Experience Expert
The Tasman, a Luxury Collection Hotel
Feb 2025 - Apr 2025 (2 months)
Reception at a high volume luxury Marriott hotel located in the heart of Hobart.
Guest Services Agent
Heron Island Resort
Jun 2024 - Dec 2024 (6 months)
Reception at a remote Great Barrier Reef resort. Managed guest arrivals and departures, ferry/helicopter manifests, passenger boarding and disembarkation, and ensured guest compliance with Marine National Park regulations.
Réception
Auberge du Plateau
Sep 2023 - Feb 2024 (5 months)
Reception at a hostel in Montréal. Managed guest arrivals/departures and light housekeeping including laundry, and maintaining kitchen & lobby cleanliness.
Server
Chez Ernest
Apr 2023 - Aug 2023 (4 months)
Server at a restaurant in Guadeloupe, French Caribbean.
Hostess
Crew Collective & Café (Co-Working)
Jun 2022 - Oct 2022 (4 months)
Hostess at a co-working café in Montréal.
Réceptionniste
MAA Club Sportif
Dec 2021 - Mar 2022 (3 months)
Receptionist at a sports club in Montréal.
Guest Services Agent
Sonora Resort, Relais & Château
May 2021 - Oct 2021 (5 months)
Reception for a remote island luxury 5-star wilderness resort. Responsible for guest arrivals/departures, safety compliance, and a variety of concierge tasks.
Front Desk Agent
Delta by Marriott Ocean Pointe Resort
Jan 2017 - May 2021 (4 years 4 months)
Reception at a 4-star hotel managing arrivals and departures, reservations, and concierge duties. Recognized as a high performer with consistent positive guest reviews and two Hospitality Award nominations.
Branch Manager
Olivia's Oils & Vinegars
Sep 2013 - Aug 2015 (1 year 11 months)
Branch manager at a specialty food store in Kelowna.
Barista
Formosa Café
Jun 2013 - Aug 2013 (2 months)
Barista at a café in Kelowna.
Assistant Manager
Teaopia
Dec 2010 - Jul 2012 (1 year 7 months)
Assistant manager at a tea shop in Kelowna.
Education
Degrees, certifications, and relevant coursework
Okanagan College
Certificate in Basic Editing, Editing
Certificate in Basic Editing from Okanagan College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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