Open to opportunities

Michelle Keuschnig

@michellekeuschnig

Message

Customer-focused senior call center agent skilled in remote support.

France

Message

What I'm looking for

I seek a fully remote customer service role where I can apply my senior-level support experience, technical aptitude, and empathetic communication to improve customer satisfaction and grow within a flexible, remote-friendly team.

I am a Senior Call Center Agent with several years of customer support experience at companies including Apple Germany, MAXDA Speyer, Atlas GmbH, and Global Office Salzburg. I excel at solution-oriented communication, working precisely under pressure, and creating positive customer experiences through empathy, analytical thinking, and technical competence.

I work independently and structured, with experience in remote environments and strong familiarity with CRM and SAP systems; I am fluent in standard German and Austrian dialect, and proficient in English, and I am seeking a fully remote customer service role that leverages my flexibility and passion for helping customers.

Experience

Work history, roles, and key accomplishments

Current

Senior Call Center Agent

Current

Global Office

Jan 2023 - Present (3 years 1 month)

Served as Senior Call Center Agent handling customer inquiries in a solution-oriented manner, maintaining structured and efficient performance under time pressure while supporting remote workflows.

Customer Support Call Center Operations CRM SAP Remote Work Troubleshooting Multilingual Support Time Management

Customer Support Specialist

Atlas GmbH

Jan 2021 - Jan 2023 (2 years)

Provided customer support for Atlas GmbH, resolving customer issues and delivering consistent service quality from 2021 to 2023.

Customer Support Ticketing CRM SAP Communication Problem Solving Multilingual Support Technical Support

Customer Support Representative

MAXDA Speyer

Jan 2018 - Jan 2021 (3 years)

Handled customer inquiries and support operations for MAXDA Speyer, contributing to service delivery from 2018 to 2021.

Customer Support Phone Support CRM Data Entry Communication Multilingual Support

Customer Support Advisor

Apple Germany

Jan 2014 - Jan 2017 (3 years)

Worked in customer support for Apple Germany from 2014 to 2017, resolving technical and account issues and delivering high-quality customer experiences.

Technical Support Customer Service Troubleshooting CRM Communication Product Support

IT Specialist Apprentice

IT-L@b Krumpendorf

Jan 2011 - Jan 2013 (2 years)

Completed an apprenticeship as an IT specialist at IT-L@b Krumpendorf (2011–2013), gaining practical IT skills and customer-facing technical experience.

IT Support Troubleshooting Hardware Software Customer Service Technical Documentation