Crystal Jones

Serviced 80+ daily inbound and outbound calls, handling insurance inquiries while maintaining a 97% customer satisfaction rate. Educated customers on policies and claim procedures and updated 80+ daily customer records with accurate interaction and status notes.

Managed an inbound AR help desk and resolved payment and invoice inquiries. Enforced contract terms to resolve payment discrepancies for 300 contracts, reconciling 75+ daily accounts supporting a $30M portfolio.

Administered a vendor portal, approving $10M in ACH payments while reconciling statements. Improved reconciliation accuracy by 30% through a systematic review protocol across 100+ vendors and trained new AP hires, reducing onboarding time by 30%.

Catalogued and resolved AR queue cases, issuing invoices and statements and auditing accounts to apply payments and correct deposit errors. Reconciled 300 historical AR records for ASP, recovering $75M in revenue by resolving disputes and ensuring contract compliance.

Prepared shipping documents and invoices for 250–400 international and domestic shipments weekly using UPS, FedEx, and DHL systems. Reduced document processing time by 33% by analyzing USCMA changes and improving shipping processes.

Recovered $2M in collections for Atlas Technology during receivership by focusing on outstanding debts. Processed AP in QuickBooks, closing 100 unnecessary accounts, and audited 200 expense reports to ensure accuracy and compliance.

Managed billing for 200+ customers with strict SOX compliance and resolved billing discrepancies. Reconciled AR, investigated payment issues, negotiated payment plans for a $14M portfolio, and reduced Days Sales Outstanding (DSO) by 12 days.

Managed AR for 8 divisions across 4 states, collecting $2.4M monthly. Processed pay applications and executed lien compliance in 4 territories, reducing 60+ day past-due rate from 35% to under 3% in three months.