Michelle Jacobs

Provide executive-level support to business owners, including calendar management, client communication, and administrative tasks. Organize business operations, maintaining accurate records, invoices, and reports. Use project management and digital tools to increase efficiency and workflow.

Ghostwrote 53+ books across various genres, delivering high-quality content for international clients. Specialized in SEO-optimized content for websites, blogs, and marketing campaigns.

Managed 10+ client accounts across various industries, handling content creation, campaign strategy, and audience engagement. Developed six profitable Facebook pages, increasing brand visibility and customer engagement. Created a high-traffic blog for the company, attracting over 5000 unique monthly visitors.

Started as an assistant and was promoted after proving the value of high-quality customer service. Managed a team of 15, handling high-volume inquiries via phone, email, and live chat. Personally generated more revenue through customer support than the entire sales team combined.

Handled all administrative operations, including invoicing, debtors/creditors, payroll, and scheduling. Streamlined office operations to improve efficiency.

Provided full administrative support in a fast-paced construction environment. Managed vendor relations, procurement, and office logistics. Created organizational systems that improved office workflow and document management.

Served as head assistant, overseeing daily classroom support and school operations. Managed the school kitchen, coordinated staff schedules, and ensured smooth operations.

Completed Grade 10.

Completed certificates in Marketing and Human Resources, though not locally accredited.