Ntokozo Hlatshwayo
@ntokozohlatshwayo1
Versatile Experience in content writing, customer service, admin, social media & digital marketing.
What I'm looking for
As a highly skilled and dedicated professional, I bring a wealth of experience across various fields, including content writing, customer service, administration, virtual assistance, social media management, and digital marketing. With a strong proficiency in MS Office, CRM software, and data management, I excel in effective communication, problem-solving, and working both independently and as part of a team.
Throughout my career, I have demonstrated my ability to adapt to new environments and take on diverse roles, from freelance data entry specialist to telemarketing specialist. My expertise in social media management, content writing, and digital marketing has allowed me to develop and implement successful strategies for clients, creating engaging content and managing campaigns.
I am a goal-oriented and performance-driven individual, comfortable working in a fully remote environment and possessing excellent communication and interpersonal skills. I am eager to contribute my expertise to the Himalaya app and take on new challenges.
Experience
Freelance Data Entry Specialist/Receptionist
Buboo Bioinnovations
Jan 2022 - Feb 2023 (1 year 1 month)
Managed administrative tasks, coordinated schedules, and maintained records. Utilized digital tools for communication, collaboration, and project management. Interacted with customers to resolve queries and provide support.
Freelance Social Media Coordinator
StartWeb Africa
Jan 2020 - Jan 2022 (2 years)
Developed and implemented social media strategies for clients. Created engaging content, managed campaigns, and analyzed performance metrics. Engaged with customers through social media, responding to comments and messages.
Telemarketing Specialist
Nutshell
Jan 2017 - Jun 2018 (1 year 5 months)
Generated leads, made outbound calls, and met sales targets. Utilized CRM software to manage customer interactions and data. Developed strong communication and persuasion skills, interacting with customers to understand their needs.
Call Centre Agent
iTalk International
Jul 2015 - Jan 2017 (1 year 6 months)
Handled customer inquiries, resolved issues, and provided excellent customer service. Utilized CRM software to manage customer interactions and data. Worked in a fast-paced environment, meeting performance metrics and goals.
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