Nhlonipho Dube
@nhloniphodube
Results-oriented writer and marketing professional with proven project optimization skills.
What I'm looking for
I am a passionate Executive Assistant, Writer, and Marketing professional with a strong track record of optimizing project outcomes. My experience spans various roles where I have honed my skills in writing, transcribing, project management, and team leadership. I thrive in environments that challenge me and allow me to leverage my creativity and problem-solving abilities.
During my tenure at CoinvestAfrica, I successfully managed customer care operations, ensuring that queries and complaints were handled efficiently. My proactive approach led to improved customer satisfaction and streamlined processes. I also have a background in sales and marketing, where I executed campaigns and conducted market research, contributing to lead generation and outreach efforts.
With a commitment to continuous learning, I have pursued various certifications, including Data Analytics and Advanced Project Management. I am now seeking a challenging and enjoyable role in writing, marketing, administration, and customer services, where I can further develop my skills and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
CoinvestAfrica(Pty)Ltd
Jan 2022 - Dec 2024 (2 years 11 months)
Provided comprehensive information regarding products and services, effectively handling customer queries and complaints. Reviewed customer accounts, processed orders, and managed payments and billing.
Executive Assistant
RiverQueenTrading
Jan 2016 - Dec 2022 (6 years 11 months)
Managed project timelines, resulting in a 30% reduction in delivery times. Provided comprehensive support for the CEO, including diary management, calendar organization, and inbox administration.
Sales and Marketing Intern
SegachrisPublishing
Jan 2014 - Dec 2016 (2 years 11 months)
Supported the execution of marketing campaigns and conducted thorough market research. Generated leads, performed outreach, and set appointments for sales team members.
Education
Degrees, certifications, and relevant coursework
Self-taught transcriber
Self-taught, Transcription
Engaged in self-study to become a transcriber, developing skills in converting audio to text.
Tshwane University of Technology
National Diploma, Marketing
Completed a National Diploma in Marketing, gaining foundational knowledge in marketing principles and strategies.
Damelin College
Certificate, Advanced Project Management
Obtained a Certificate in Advanced Project Management, developing skills in project planning, execution, and monitoring.
TEFL Certificate
Certificate, TEFL
Completed a TEFL Certificate, focusing on teaching English as a foreign language.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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