Open to opportunities

Keziah Groenewald

@keziahgroenewald

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Administration and customer-service professional skilled in digital marketing.

South Africa

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What I'm looking for

I am seeking a role leveraging administration, customer service, or digital content skills in a collaborative, growth-oriented company where I can contribute to client satisfaction and operational efficiency.

I am an experienced administration and customer-service professional with a background in property administration, online customer support, bid preparation, and remote content/social media work. I have delivered strong customer outcomes at PropertyCoza, DigiOutsource, and Zion Goods And Services, and I currently support international clients as a virtual assistant and content writer.

I consistently meet performance targets, manage client and stakeholder relationships, and produce digital content optimized for SEO. I bring initiative, attention to detail, and adaptability—qualities that helped me handle procurement bid submissions, manage social channels, and achieve positive Net Promoter Scores in high-volume support roles.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Administrator

Current

Bishop & Nunn / Myriad Talint

Jun 2025 - Present (4 months)

Manage emails, calendars, scheduling, social media content, basic bookkeeping and customer communications while preparing reports and supporting day-to-day virtual operations.

Scheduling Social Media Management CRM Data Entry Canva Invoicing Virtual Assistance

Administration & Bid Coordinator

Zion Goods And Services

Sep 2020 - Apr 2025 (4 years 7 months)

Monitored procurement opportunities and prepared tender/RFQ submissions, compiled required documentation, developed cost estimates, and coordinated communications with city officials for successful bid participation.

Bid Management Document Management Cost Estimation & Compliance

Freelance Content Writer

Lab41 / Compass Rose Collection

Jan 2023 - Dec 2024 (1 year 11 months)

Produced SEO-optimized web content, blog posts, product descriptions and social media copy while conducting topical research to improve client content visibility and engagement.

Content Writing SEO Research Copywriting Editing SEO Optimization Remote Collaboration

Online Casino Customer Host

DigiOutsource

Nov 2018 - Jul 2020 (1 year 8 months)

Provided live chat, email and phone support to players, handled account inquiries, promoted offers, and met monthly contact targets while achieving strong Net Promoter Scores.

Customer Support Live Chat Email Support Phone Support Account Management CRM Conflict Resolution

Junior Property Broker

PropertyCoza

Feb 2015 - Sep 2018 (3 years 7 months)

Assisted senior brokers with property listings, valuations, and transaction paperwork while managing client relationships and administrative tasks to support successful property sales and viewings.