Michelle Gosneigh
@michellegosneigh
Staffing Specialist who delivers fast, reliable customer service and effective team dispatching.
What I'm looking for
I’m a self-motivated, fast learner who can conform to many situations, and I bring dependable customer service to every role. I’m confident that, if given the opportunity, I’ll be a valuable asset to any company.
In staffing specialist roles with PeopleReady and True Blue- People Ready Company (April 2019 to November 2023), I handled hiring and day-to-day operations: answering phones and emails, managing payroll, and dispatching associates to jobs. I also supported customers by filling orders and maintaining strong service.
Previously, I led teams as a Department Manager at McDonald’s (November 2017 to April 2019). I managed inventory and ordering, ensured food safety, ran shifts and kitchen operations, handled cash/safe responsibilities, controlled waste, and focused on food cost and staffing.
I also have call center experience and longer-term restaurant leadership, including inbound call handling, customer retention support, and building sales. As a Restaurant Manager and Call Center Agent, I strengthened my ability to deliver consistent service while managing schedules, training, daily goals, and P&L.
Experience
Work history, roles, and key accomplishments
Handled customer service and staffing operations, including answering phones and emails, coordinating payroll, dispatching associates to job sites, and filling customer orders. Supported hiring and day-to-day staffing needs through responsive communication and order fulfillment.
Managed kitchen operations and shift execution, overseeing food safety, inventory, truck ordering, and waste control. Directed cash handling and scheduling while leading staffing to ensure customer satisfaction and food-cost control.
Call Center Agent
Convergys
Nov 2011 - Feb 2012 (3 months)
Answered inbound calls for AT&T, assisting customers and helping reduce cancellations by resolving service issues. Took customer calls to support needs while building sales through supportive communication.
Ran restaurant operations with responsibility for food safety, inventory control, staffing, and daily shift execution. Managed food cost and P&L, delivered training, set daily goals, and maintained schedules to achieve service and performance targets.
Education
Degrees, certifications, and relevant coursework
Michelle hasn't added their education
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Availability
Location
Authorized to work in
Job categories
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