Michelle Facey

Managed end-to-end project delivery, ensuring timely and successful execution of application development and cloud computing projects within the Claims and Data & Analytics organizations. Collaborated with cross-functional business and technical teams to elicit requirements and define project scope.

Managed the day-to-day operations of a mobility equipment rental company. Established and maintained successful relationships with customers and stakeholders within the health and senior care industries.

Provided application support for a global customer service organization, integral in the improvement of customer experience and aversion of risk of losing a US$10 million dollar account. Provided business application and reporting support to AIG Jamaica during its wind-down phase.

Collaborated with multiple infrastructure/application groups, Business Analysis teams, and business users to ensure the ongoing maintenance and delivery of high quality business application solutions within the LAC region. Served as the primary point of contact between business Subject Matter Experts and various technical personnel on a daily basis, to facilitate translation of business requiremen

Managed the company’s information technology environment with responsibility for core business applications, network infrastructure, vendor management, and user support. Led a six-member technical team to improve system performance by 90% and establish and maintain 95% system availability.

Completed a Master of Science degree with a focus on Management Information Systems. This program provided advanced knowledge in IT management and strategic business objectives.

Earned a Bachelor of Science degree in Business Administration with a minor in Mass Communication. This foundational education provided a strong understanding of business operations and communication strategies.