Open to opportunities

Winnie Muguti

@winniemuguti

Message

Proactive and dependable professional

Zimbabwe

Message

What I'm looking for

Seeking a challenging role that utilizes my skills and experience to contribute to organizational goals and objectives.

I am a highly organized and proactive individual with a strong ability to multitask and manage time effectively. With a background in travel consultancy, administration, and customer service, I possess a unique blend of skills that enable me to provide exceptional support to organizations.

Throughout my career, I have demonstrated my ability to work positively in complex and fast-changing environments, adapting to new ideas and managing changing circumstances. My experience in travel consultancy has equipped me with the skills to develop and implement marketing strategies, design and execute group travel itineraries, and provide personalized travel planning services to clients.

In addition to my technical skills, I possess excellent verbal and written communication skills, which have been essential in building strong relationships with clients and colleagues. My proficiency in software applications such as Microsoft Word, Excel, and PowerPoint has also been valuable in my administrative roles.

Experience

Work history, roles, and key accomplishments

Travel Consultant

Travel Wise

Jan 2021 - Jan 2023 (2 years)

As a Travel Consultant, I developed marketing strategies, designed group travel itineraries, and provided personalized travel planning services. I coordinated travel services, maintained client relationships, and negotiated with suppliers to ensure exceptional customer service.

Travel Customer Service Marketing Strategies Itineraries Negotiation Relationship Management Problem Solving Communication Time Management

Administrator

Awake Grace Ministries

Jan 2020 - Jan 2021 (1 year)

In my role as Administrator, I provided administrative support, managed calendars, coordinated communications, and assisted in recruitment processes. I implemented an electronic filing system and improved office efficiency through various administrative initiatives.

Administrative Support Calendar Management Recruitment Data Management Communication Event Coordination Compliance Payroll Management Customer Service Office Management

PA to Managing Director

Awadro Holdings

Jan 2016 - Dec 2017 (1 year 11 months)

As a PA to the Managing Director, I managed communications, organized travel, maintained records, and ensured confidentiality. I also handled client interactions and supported office operations to comply with company policies.

Communication Travel Coordination Confidentiality Operations Data Entry Problem Solving Time Management

Front Office Assistant

SJD Consultants and Hollard Insurance

Mar 2014 - Mar 2015 (1 year)

In my role as Front Office Assistant, I managed switchboard operations, served as the first point of contact for clients, scheduled appointments, and maintained office technology. I ensured compliance with office policies and provided administrative support.

Scheduling Office Management Compliance Administrative Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

IATA

Diploma, Travel and Tourism

Completed a Consultancy Diploma in Travel and Tourism, focusing on the essential skills required for the travel industry, including customer service and travel planning.