Micheal Mustapha
@michealmustapha
Enthusiastic customer service professional with over 2 years experience.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over two years of experience in front desk reception and customer service roles. My journey began at Salama Hospital, where I honed my skills in managing reception areas, directing calls, and resolving customer issues efficiently. My ability to collaborate with insurance companies for patient authorizations and billing has greatly enhanced my problem-solving capabilities and customer satisfaction.
Currently, I am self-employed at Dara Ventures, where I manufacture hand sanitizers and dish washes. This entrepreneurial experience has not only improved my business acumen but also allowed me to apply my customer service skills in a new context. I am motivated to learn and grow, always seeking opportunities to excel in customer service and contribute positively to any team.
Experience
Work history, roles, and key accomplishments
Self-Employed
Dara Ventures
Feb 2017 - Present (8 years 3 months)
Engaged in the manufacturing of hand sanitizers and dish washes, demonstrating entrepreneurial skills and product development.
Front Desk Receptionist
Salama Hospital
Oct 2014 - Dec 2016 (2 years 2 months)
Managed the reception area, directed calls, and handled various customer service and administrative tasks. Collaborated with insurance companies for patient authorization and billing, ensuring smooth communication and service delivery.
Computer Operator
Martech Computer Institute
Sep 2006 - Oct 2006 (1 month)
Performed data entry and document typing, contributing to the efficient operation of the institute.
Education
Degrees, certifications, and relevant coursework
Nigerian Institute of Leather and Science Technology
Higher National Diploma, Biochemistry
2009 - 2012
Completed Higher National Diploma (HND) in Biochemistry, focusing on the study of chemical processes within and relating to living organisms.
Nigerian Institute of Leather and Science Technology
Ordinary National Diploma, Science Laboratory Technology
2006 - 2009
Completed Ordinary National Diploma (OND) in Science Laboratory Technology, gaining practical skills in laboratory techniques and procedures.
Martech Computer Institute
Diploma, Data Processing
2006 - 2006
Completed Diploma in Data Processing, acquiring skills in data management and computer operations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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