At Henry Meds, I scaled the Scheduling department from 20 to 85 people across Poland and the US, leading five managers. We supported appointment operations across 48 US states and approximately 120 medical providers.
I partnered with Engineering on identity verification and internal software workflows that reduced manual pre-appointment processing steps by approximately 75%. After the Medical Director flagged rising no-show rates, I led proactive outreach that increased appointment attendance by 20%.
As Manager, Care Coordination (Scheduling), I established the department and introduced onboarding, operating procedures and service standards. I also helped develop employees who later became department managers.
Earlier, I handled customer support at Henry Meds and AT&T, and provided first-line IT support at CAPGEMINI POLAND BUSINESS SERVICES. At AT&T, I supported new employees, led team huddles and analyzed service reports to recommend procedural improvements.
