Joanna P
@joannap1
Customer-focused healthcare and sales leader skilled in patient coordination, account management, and team coaching.
PolandWhat I'm looking for
I am a results-driven professional with a Master's in Biomedical Engineering and extensive experience in patient support, customer service, and sales within healthcare environments. I consistently exceed KPIs, lead and coach teams, manage key accounts, and build long-term client and partner relationships through clear communication and operational discipline.
My recent roles include patient coordination for a US-based telehealth provider and senior sales coordination promoting plant-based nutritional products; I am currently studying Clinical Dietetics to deepen clinical knowledge and bridge patient care with nutritional science.
Experience
Work history, roles, and key accomplishments
Care/Patient Coordinator
Henry Meds
Jul 2024 - Sep 2025 (1 year 2 months)
Provided patient support via chat, email and phone including appointment scheduling, prescription verification and shipment monitoring, achieving service quality >95% and meeting call/timeliness KPIs.
Senior Sales Coordinator
Juice Plus Company
Aug 2017 - Jul 2024 (6 years 11 months)
Built customer and partner networks, delivered product and business presentations both online and in-person, and provided training and after-sales support to drive product adoption.
Customer Service Team Leader
Arvato Bertelsmann
Mar 2008 - Jun 2018 (10 years 3 months)
Led and motivated a call center customer service team, monitored performance, created schedules, handled escalations and coached staff to ensure high service quality and KPI attainment.
Education
Degrees, certifications, and relevant coursework
Uni-Terra, Poznań
Bachelor, Clinical Dietetics
2025 -
Ongoing Bachelor's studies in Clinical Dietetics at Uni-Terra in Poznań starting in 2025.
GoIT
Certificate, Fullstack Development
2024 - 2025
Completed a Fullstack Developer course at GoIT between 2024 and 2025.
USUniversity of Szczecin
Postgraduate Studies, English Philology
2010 - 2011
Postgraduate studies in English Philology at the University of Szczecin from 2010 to 2011.
USUniversity of Szczecin
Postgraduate Studies, Production Quality Management
2006 - 2007
Postgraduate studies in Production Quality Management at the University of Szczecin from 2006 to 2007.
WSWest Pomeranian University of Technology, Szczecin
Master of Science, Biomedical Engineering
1999 - 2004
Master of Science in Electronics and Telecommunications with a specialization in Biomedical Engineering completed from 1999 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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