Open to opportunities

Michal Kaul

@michalkaul

Message

I am a product and loyalty leader driving customer-centric programs, growth, and operational excellence.

United States

Message

What I'm looking for

I'm seeking senior product leadership roles where I can build customer-centric programs and loyalty products, lead cross-functional teams, apply data-driven strategy, and scale user-focused initiatives in customer-facing or startup environments.

I am a product and loyalty manager with 10+ years of experience building customer-first programs, omnichannel loyalty, and e-commerce products. I blend data-driven prioritization with operational rigor to drive measurable growth and improved customer experiences.

I co-founded and manage a peer-to-peer community for managers, growing it to 150+ members that include leaders from top tech and finance firms. I also founded a personalized skincare venture, recruiting Ph.D. advisors and co-developing an evidence-based methodology to assess product efficacy.

In marketplace and retail roles I led cross-functional teams and voice-of-customer programs that produced clear business impact: launching bulk shipping label purchasing capabilities that drove a projected 3% YoY increase in 2-day shipments, reducing customer contacts by 12% and improving seller satisfaction; leading loyalty and credit card programs that delivered a 20% increase in redemptions, 3% growth in active members, and loyalty penetration to 60% while managing a $3M technology budget.

I bring expertise in product strategy, loyalty program design, CRM integration, and customer research, and I seek opportunities to scale customer-centric programs, lead teams, and translate user insights into product outcomes.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder & Community Manager

Current

Tell Me About A Time

Jan 2024 - Present (1 year 7 months)

Co-founded a peer-to-peer community for managers and developed scalable frameworks to grow membership to 150+, including leaders from Google, Amazon, Uber, and Goldman Sachs.

Community Building Program Strategy Stakeholder Engagement Product Strategy Outreach

Group Product Manager - Seller Success

Walmart Marketplace

Jan 2022 - Jan 2024 (2 years)

Led a 5-person team to redefine seller tools, launched bulk shipping label and purchasing features driving a projected 3% YoY lift in 2-day order shipments while reducing customer contacts by 12% and increasing seller satisfaction 2%.

Product Management Data Analysis CSAT Roadmapping Stakeholder Management

Head of Loyalty & Credit Card Program

Brooks Brothers

Jan 2018 - Jan 2021 (3 years)

Led loyalty and credit card programs in partnership with Citibank, driving a 20% increase in redemptions, 3% growth in active members, and loyalty penetration to 60% while managing a $3M technology budget.

Loyalty Programs Partnership Management Customer Research Budget Management Data Driven Marketing

Loyalty Membership Manager

Steve Madden

Jan 2015 - Jan 2018 (3 years)

Spearheaded and launched Steve Madden's first omnichannel loyalty program across online and 135 stores, developed an integrated CRM across seven systems, and mapped end-to-end customer journeys to optimize experiences.

Customer Journey Mapping Cross Functional Collaboration CRM Operational Excellence

Ecommerce Product Manager

Valtech and Ecommerce Partners

Jan 2009 - Jan 2015 (6 years)

Managed ecommerce product initiatives, developed Hyatt's Digital Asset Management platform to optimize workflows, and launched content-driven features like Gift Guides and 'Shop the Look' to increase engagement and bookings.

Ecommerce Product Management Digital Asset Management Content Strategy UX Analytics

Founder, Strategy and Product

AuraSkin

Founded a personalized skincare startup, recruited two Ph.D. scientific advisors, and co-developed an evidence-based methodology to assess product efficacy with dermatology experts.

Product Strategy Customer Experience Recruitment UX Research