Michael Wong
@michaelwong3
I manage staffing, events, administration, and customer service in busy operational environments.
What I'm looking for
I've managed floor staff, client events, bookings, invoicing, inductions, training, customer relations, and health and safety at PRYZM Birmingham. I also co-owned Fusion Entertainment, organizing and hosting special-occasion events while coordinating venues, artists, celebrities, and agencies.
More recently, I've supported Capita teams through customer service, data entry, patient-record amendments, back-office work, investigations, and payment collections.
My background also includes administration at Galaxy Printex, FedEx, and Firstserve, alongside warehouse, production, logistics, and courier work. I'm looking to extend the administrative skills and knowledge I've built through my current and previous roles.
Experience
Work history, roles, and key accomplishments
Customer Service Data Entry
Capita PCSE
Mar 2024 - Present (2 years 5 months)
Handled customer service duties including data entry and amending patient records.
Courier
Deliveroo
Aug 2020 - Present (6 years)
Delivered food orders as a courier.
Customer Service Data Entry
Capita TFL
Apr 2023 - Mar 2024 (11 months)
Performed customer service and data entry tasks, including back office and investigation work.
Payment Management Collection Advisor
Capita
Jun 2022 - Apr 2023 (10 months)
Worked as a collection advisor handling payments and incoming calls.
Warehouse Operative
Loaf
Dec 2021 - Jun 2022 (6 months)
Performed warehouse duties including wrapping and unwrapping sofas, loading and unloading trailers, and quality checks.
Warehouse Operative
Tesco
Nov 2021 - Dec 2021 (1 month)
Used MHE pallet truck and picked stock into cages.
Warehouse Operative
Unipart
Nov 2021 - Nov 2021 (0 months)
Cleared cardboard and moved stock in a warehouse setting.
Production Operative
Morson Talent
Aug 2021 - Aug 2021 (0 months)
Performed diagnostics on mobile phones and laptops.
Production Line
Interaction Recruitment
Aug 2021 - Aug 2021 (0 months)
Labelled, picked, packaged, and made boxes on a production line.
Production Operative
Interaction Recruitment
Aug 2021 - Aug 2021 (0 months)
Cut tubes to fit in spray bottles.
Warehouse Operative
Straight Forward Recruitment
Aug 2021 - Aug 2021 (0 months)
Picked and packed items in a warehouse.
Warehouse Operative
NRS Healthcare
Dec 2019 - Jul 2021 (1 year 7 months)
Performed picking, loading, distribution, and stacking duties.
Co-Owner
Fusion Entertainment
Jan 2015 - Dec 2019 (4 years 11 months)
Co-owned an event organizing and hosting business, handling sales, marketing, and coordination with venues and artists.
Production Operative
Heatrea Sadia
Sep 2019 - Nov 2019 (2 months)
Handled picking, packing, and distribution in logistics.
Floor Supervisor
Pryzm Birmingham
May 2016 - Sep 2019 (3 years 4 months)
Managed a team of floor staff, handled day-to-day operations, and supported senior management.
Front of House
Golden House Chinese Takeaway
Jan 1998 - Jul 2017 (19 years 6 months)
Handled cash, took orders, answered phone, cleaned, and performed kitchen duties.
Floor Supervisor
Pryzm Nottingham
Nov 2014 - May 2016 (1 year 6 months)
Supervised floor staff and ensured smooth operations.
Acting Supervisor
Gatecrasher Birmingham
Jan 2012 - Dec 2013 (1 year 11 months)
Acted as supervisor, overseeing floor operations.
Administrator
Galaxy Printex
Jan 2011 - Dec 2012 (1 year 11 months)
Built and maintained CRM database, handled data entry, payments, invoicing, bookkeeping, and sales support.
Floor Supervisor
Oceana Birmingham
Apr 2010 - Feb 2012 (1 year 10 months)
Supervised floor staff and managed daily operations.
Floor Supervisor
Lava Ignite Coventry
Nov 2008 - Apr 2010 (1 year 5 months)
Supervised floor staff and ensured smooth operations.
Crew Supervisor
JJ's Coventry
May 2006 - Nov 2008 (2 years 6 months)
Supervised crew members and managed daily operations.
Clerical Support
FedEx
Oct 2002 - Aug 2006 (3 years 10 months)
Performed filing, data entry, scanning, photocopying, faxing, and customer service duties.
Sales Purchase Ledger
Firstserve
Jan 2001 - Dec 2002 (1 year 11 months)
Handled filing, posting, data entry, telephony, calculations, and general admin duties.
Education
Degrees, certifications, and relevant coursework
Nuneaton Training Centre
NVQ Level 2, Business Administration
2002 - 2004
Completed NVQ Level 2 in Business Administration and First Aid training.
Nuneaton Training Centre
GNVQ Intermediate, Information Technology
1999 - 2002
Completed GNVQ Intermediate in ICT, BTEC First Diploma in Information Technology, and Foundation Programme in MS Office.
Availability
Location
Authorized to work in
Job categories
Skills
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