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Michael Wong

@michaelwong3

I manage staffing, events, administration, and customer service in busy operational environments.

United Kingdom
Message

What I'm looking for

I'm seeking an administrative opportunity where I can extend the skills and knowledge gained through my current role and previous work experience.

I've managed floor staff, client events, bookings, invoicing, inductions, training, customer relations, and health and safety at PRYZM Birmingham. I also co-owned Fusion Entertainment, organizing and hosting special-occasion events while coordinating venues, artists, celebrities, and agencies.

More recently, I've supported Capita teams through customer service, data entry, patient-record amendments, back-office work, investigations, and payment collections.

My background also includes administration at Galaxy Printex, FedEx, and Firstserve, alongside warehouse, production, logistics, and courier work. I'm looking to extend the administrative skills and knowledge I've built through my current and previous roles.

Experience

Work history, roles, and key accomplishments

CP
Current

Customer Service Data Entry

Capita PCSE

Mar 2024 - Present (2 years 5 months)

Handled customer service duties including data entry and amending patient records.

CT

Customer Service Data Entry

Capita TFL

Apr 2023 - Mar 2024 (11 months)

Performed customer service and data entry tasks, including back office and investigation work.

LO

Warehouse Operative

Loaf

Dec 2021 - Jun 2022 (6 months)

Performed warehouse duties including wrapping and unwrapping sofas, loading and unloading trailers, and quality checks.

TE

Warehouse Operative

Tesco

Nov 2021 - Dec 2021 (1 month)

Used MHE pallet truck and picked stock into cages.

IR

Production Line

Interaction Recruitment

Aug 2021 - Aug 2021 (0 months)

Labelled, picked, packaged, and made boxes on a production line.

IR

Production Operative

Interaction Recruitment

Aug 2021 - Aug 2021 (0 months)

Cut tubes to fit in spray bottles.

SR

Warehouse Operative

Straight Forward Recruitment

Aug 2021 - Aug 2021 (0 months)

Picked and packed items in a warehouse.

NH

Warehouse Operative

NRS Healthcare

Dec 2019 - Jul 2021 (1 year 7 months)

Performed picking, loading, distribution, and stacking duties.

FE

Co-Owner

Fusion Entertainment

Jan 2015 - Dec 2019 (4 years 11 months)

Co-owned an event organizing and hosting business, handling sales, marketing, and coordination with venues and artists.

HS

Production Operative

Heatrea Sadia

Sep 2019 - Nov 2019 (2 months)

Handled picking, packing, and distribution in logistics.

GT

Front of House

Golden House Chinese Takeaway

Jan 1998 - Jul 2017 (19 years 6 months)

Handled cash, took orders, answered phone, cleaned, and performed kitchen duties.

PN

Floor Supervisor

Pryzm Nottingham

Nov 2014 - May 2016 (1 year 6 months)

Supervised floor staff and ensured smooth operations.

GB

Acting Supervisor

Gatecrasher Birmingham

Jan 2012 - Dec 2013 (1 year 11 months)

Acted as supervisor, overseeing floor operations.

GP

Administrator

Galaxy Printex

Jan 2011 - Dec 2012 (1 year 11 months)

Built and maintained CRM database, handled data entry, payments, invoicing, bookkeeping, and sales support.

OB

Floor Supervisor

Oceana Birmingham

Apr 2010 - Feb 2012 (1 year 10 months)

Supervised floor staff and managed daily operations.

LC

Floor Supervisor

Lava Ignite Coventry

Nov 2008 - Apr 2010 (1 year 5 months)

Supervised floor staff and ensured smooth operations.

JC

Crew Supervisor

JJ's Coventry

May 2006 - Nov 2008 (2 years 6 months)

Supervised crew members and managed daily operations.

FI

Sales Purchase Ledger

Firstserve

Jan 2001 - Dec 2002 (1 year 11 months)

Handled filing, posting, data entry, telephony, calculations, and general admin duties.

Education

Degrees, certifications, and relevant coursework

NC

Nuneaton Training Centre

NVQ Level 2, Business Administration

2002 - 2004

Completed NVQ Level 2 in Business Administration and First Aid training.

NC

Nuneaton Training Centre

GNVQ Intermediate, Information Technology

1999 - 2002

Completed GNVQ Intermediate in ICT, BTEC First Diploma in Information Technology, and Foundation Programme in MS Office.

Tech stack

Software and tools used professionally

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