Open to opportunities

Michael User

@michaeluser56

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I deliver hands-on IT support, repairs, and technical solutions for customers.

South Africa

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What I'm looking for

I'm looking to apply my hands-on IT support, repair, troubleshooting, customer service, and technical management experience in a role focused on practical solutions and strong business outcomes.

I've supported commercial and consumer clients through Computer Rescue UK, DC3 Distribution, Computer Mania, and my own company, Overclock Technologies. I handle laptop and desktop repairs, upgrades, software installations, data backup, retrieval, and cloning.

At DC3 Distribution, I supported Microsoft-based environments, troubleshooting software, operating systems, hardware, and networks locally and remotely while working to strict SLAs.

Through Overclock Technologies, I've built and maintained client computers, created local networks, sold components and equipment, and delivered digital and social media marketing for clients and large companies.

I've also managed stores, procurement, stock control, sales targets, staff, e-commerce dispatch, customer service, and after-sales support. I bring a technical mind, practical problem-solving approach, and a focus on optimal business outcomes.

Experience

Work history, roles, and key accomplishments

Head Technician and Support Specialist

Computer Rescue UK

Apr 2023 - Dec 2023 (8 months)

Provided IT support including hardware repairs, software installations, data backup and retrieval for commercial and consumer clients. Also handled digital and social media marketing and educated clients on hardware and software use.

IT Support Software Installation Data Backup Digital Marketing Social Media Marketing Customer Education