Michael User

As a Technical Implementation Specialist at Zum Rails Inc, I guide clients through the integration of payment solutions, manage onboarding processes, and serve as a technical advisor during sales calls. My role involves leading technical investigations and ensuring timely communication of features and bugs.

In my role as an Integrations Specialist at Flinks Technologies, I led client kickoff calls, addressed technical inquiries, and facilitated the integration process for clients. I collaborated with internal teams to resolve technical issues and supported sales meetings.

As a Lead Support Agent at Keyword Studios, I served as the primary contact for major clients, assisting with technical troubleshooting and user support. I also trained new staff and provided management with weekly reports on user spending and support requests.

Completed a Master's of Arts in Public Policy and Administration, focusing on the development and implementation of policies that affect public governance and administration.

Earned a Bachelor of Arts in Political Science with a minor in German, studying political systems, theories, and the German language.