samuel udor
@samueludor
Customer Experience and Customer Success specialist who improves onboarding, support, and retention through proactive, data-informed solutions.
CanadaWhat I'm looking for
I’m a Customer Experience and Customer Success professional who genuinely enjoys helping people solve problems and get the most value from the products and services they use. I believe great customer experiences are built by listening, understanding each customer’s goals, and delivering solutions that make customers’ lives easier.
Over the years, I’ve built strong experience across customer onboarding, account management, technical support, CRM systems, process improvement, client communication, and cross-functional collaboration. I focus on creating experiences that build trust and long-term loyalty—whether I’m onboarding new customers, resolving complex issues, or improving customer journeys.
Most recently, as a Senior Implementation Specialist, I’ve led the implementation process for 100+ new and upgraded customers, reducing average time-to-first-value by 30% through streamlined implementation workflows and proactive customer engagement. I’ve also supported integrations across diverse customer technology environments, achieving a 95% first-time integration success rate while minimizing deployment delays.
I also partner closely with product, engineering, and external stakeholders to define implementation requirements and recommend scalable solutions. By mentoring teammates and identifying technical risks early, I’ve improved team onboarding efficiency by 35%, increased first-time implementation accuracy, and helped reduce issue resolution time by 25%—while influencing product enhancements that improved implementation efficiency by 20% and customer satisfaction.
Experience
Work history, roles, and key accomplishments
* Led the implementation process for 100+ new and upgraded customers, reducing average time-to-first-value by 30% through streamlined implementation workflows and proactive customer engagement.
* Successfully supported the integration of AutoVerify solutions into diverse customer technology environments, achieving a 95% first-time integration success rate while minimizing deployment delays.
* Part
● Execute an onboarding process for all customers (new/upgraded) and minimize the time-to-first-value.
● Collect feedback from customers and 3rd parties to develop and/or refresh content for educational training sessions and product demos.
● Support the integration of AutoVerify tools into the customer's technology platform.
● Provide account support by adding users, updating system preferences, a
● Collect feedback from customers and 3rd parties to develop and/or refresh content for educational training sessions and product demos.
● Support the integration of AutoVerify tools into the customer's technology platform.
● Provide account support by adding users, updating system preferences, and resolving technical issues quickly.
● Escalate technical issues to dev team.
● Follow up on reques
Customer complaint resolution and escalation.
Delivery tracking.
Provide service information to clients.
Support tickets monitoring.
Data entry specialist/ customer care representative.
Enlighten customers on services offered.
Documentation of bookings and invoices.
Frontend website widgets adjustments.
Integrations strategy on CRM platforms and technical support. Strong customer service training.
Use API to implement frontend software websites.
Education
Degrees, certifications, and relevant coursework
samuel hasn't added their education
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Availability
Location
CanadaAuthorized to work in
Job categories
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