Open to opportunities

Jaskeerat Singh

@jaskeeratsingh

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Passionate Integration and Support Specialist with 4+ years of experience.

Canada

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What I'm looking for

I seek a role that fosters collaboration, innovation, and opportunities for professional growth.

I am an Integration and Support Specialist with over four years of experience in product support, requirements gathering, and troubleshooting. My journey has equipped me with hands-on experience in troubleshooting technologies and querying databases, allowing me to develop effective solutions that resolve customer issues while continuously learning new tools and technologies.

In my current role at SiteDocs Safety ULC, I develop and maintain integrations between core business applications, ensuring data accuracy and consistency. I collaborate with cross-functional teams to enhance operational efficiency and reduce manual workloads. My previous experiences at SuiteSpot Technology and Oracle NetSuite have honed my skills in configuring applications, resolving complex customer issues, and providing tiered support across various platforms.

Experience

Work history, roles, and key accomplishments

Current

Integration and Support Specialist

Current

SiteDocs Safety ULC

Apr 2025 - Present (3 months)

Developed, monitored, and maintained integrations between core business applications, ensuring data accuracy and consistency across systems. Optimized and enhanced existing integration platforms and workflows to align with evolving business needs.

API Integration Workflow Optimization Troubleshooting Technical Support Data Management Process Management

Technical Specialist

SuiteSpot Technology

Apr 2023 - Dec 2024 (1 year 8 months)

Configured and optimized property management applications using MongoDB and in-app settings to meet customer requirements. Resolved complex customer issues for the company's SaaS product across multiple platforms, including mobile devices, iPads, Windows, and macOS.

MongoDB SaaS Mobile Windows MacOS Datadog)Amplitude Jira Confluence

Technical Analyst

Oracle NetSuite

Sep 2020 - Mar 2023 (2 years 6 months)

Resolved complex customer issues via Zoom and phone, covering DNS, checkout pages, product pages, payment gateways, eCommerce platforms, and related features. Configured low-code/no-code web-pages and customized eCommerce websites using Content Management Systems, HTML, CSS, and in-app configurations.

DNS ECommerce Platforms Payment Gateways HTML CSS Content Management Systems Shopify Magento Jira

Client Support

True North Freight Solutions

Nov 2019 - Mar 2020 (4 months)

Served as the primary point of contact between the company and customers, handling calls, emails, and resolving inquiries. Managed the customer management system, organized physical records, and maintained large datasets for future reference.

Customer Service Email Communication Workflow Management Documentation Data Management Customer Relationship Management Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Conestoga College

Post Graduate Diploma, IT Business Analysis

Successfully completed projects to gain experience with business analysis tools and project management methods. Gained hands-on experience with business process modeling and data visualization using Power BI and Gephi.

Guru Gobind Singh Indraprastha University

Bachelor of Technology, Information Technology

Developed Java applications using NetBeans, Apache server, and MSSQL server. Successfully learned SDLC methodologies through courses, projects, and volunteering for software development competitions.