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Michael Uchida

@michaeluchida

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Operations Coordinator at Tiffany & Co.; raised quarterly operations audit scores from 54% to 83%.

Thailand

Message

At Tiffany & Co., I raised quarterly operations audit scores from 54% to 83% by strengthening daily, monthly, and quarterly operational standards. I also led three Operations Professionals and supported operations for the 2024 Blue Book high jewelry event.

At Stripe and Amazon, I coordinated recruiting schedules and supported candidates, recruiters, and hiring managers. I used GoodTime and Greenhouse at Stripe, and Asana and Google Sheets at Amazon, to manage scheduling and improve workflows.

At Apple, I led remote customer service operations for more than 200 Sales and Service Specialists and developed seven team leads. I also led seasonal hiring initiatives that hired approximately 120 employees during each of the 2019 and 2021 campaigns.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

Tiffany & Co.

May 2023 - May 2026 (3 years)

Ensured compliance with internal procedures and maintained inventory accuracy, raising quarterly operations audit scores from 54% to 83%. Led a team of three operations professionals and supported high jewelry event operations.

Inventory Management Operations Team Leadership Process Improvement Compliance

Recruiting Coordinator

Stripe

Apr 2022 - Nov 2022 (7 months)

Delivered white-glove support to executive candidates and coordinators by managing complex interview schedules. Built relationships to resolve conflicts and created metrics to improve scheduling efficiency.

Scheduling Candidate Experience GoodTime Greenhouse Process Improvement Metrics

Recruiting Coordinator

Amazon

Jan 2022 - Apr 2022 (3 months)

Provided responsive customer service to recruiters and candidates by resolving scheduling issues. Improved operational efficiency using Asana and Google Sheets to streamline workflows.

Scheduling Customer Service Asana Google Sheets Time zone Coordination

Manager

Apple

Oct 2015 - Nov 2021 (6 years 1 month)

Managed high-volume recruiting operations and led seasonal hiring initiatives, hiring approximately 120 employees in 2019 and 2021. Led remote customer service operations for over 200 specialists and mentored seven team leads.

Recruitment Team Leadership Customer Service Coaching Reporting Dashboarding

Specialist

Apple

Oct 2012 - Oct 2015 (3 years)

Ranked within the top 10 sales specialists in Washington by revenue and AppleCare attachment rates. Facilitated new hire training and received mobile device certification on iOS devices.

Sales Customer Service Training iOS Repair

Content Moderator

Trover

Jun 2011 - Oct 2012 (1 year 4 months)

Reviewed and moderated user-generated content to ensure compliance with platform quality standards. Provided actionable feedback to marketing and engineering teams to improve user experience.

Content Moderation Quality Assurance Feedback Collaboration