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@michaelshelman
Client-focused general manager dedicated to enhancing customer experiences.
I am a client-focused professional with a strong dedication to delivering positive customer experiences that promote loyalty and repeat business. With extensive experience in sales leadership, I excel in orchestrating optimal resource utilization to meet both expected and unexpected client needs. My sound judgment, planning abilities, and exceptional interpersonal communication skills have been pivotal in my career.
As a General Manager at North Oakland Motors, I have successfully developed and implemented strategies that significantly increased sales and profitability. My role involves cultivating lasting client relationships and maximizing efficiency through coaching and mentoring personnel on management principles and industry practices. I pride myself on my ability to negotiate effectively with customers and vendors, ultimately decreasing expenses while increasing profits.
Previously, I served as General Manager at MLC Motor Cars, where I drove year-over-year business growth by leading operations and strategic vision. My analytical skills allowed me to monitor financial performance and set budgets, ensuring financial stability and long-term organizational growth. I am passionate about leveraging my expertise to create competitive advantages and align marketing campaigns with overall business goals.
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Work history, roles, and key accomplishments
North Oakland Motors
May 2019 - Present (6 years 6 months)
As General Manager, I developed strategies to increase sales and profitability while cultivating strong client relationships. I focused on coaching staff and negotiating with vendors to enhance operational efficiency and customer satisfaction.
MLC Motor Cars
Feb 2009 - May 2019 (10 years 3 months)
In my role as General Manager, I implemented strategies for sales growth and financial stability. I led operations and marketing efforts while analyzing market trends to maintain competitive advantages.
Degrees, certifications, and relevant coursework
Bachelor of Arts, General Studies
1987 - 1991
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