Mark Johnson
@markjohnson
Accomplished Leader with strong interpersonal and leadership skills.
What I'm looking for
As a seasoned automotive general manager, I bring a wealth of expertise in serving the luxury market at dealerships across the country. With a proven track record of reviewing practices, identifying gaps, and integrating solutions to propel performance in competitive landscapes, I am adept at recruiting quality staff, conducting training, and empowering teams to achieve predetermined goals.
With a strong empathetic leadership style, I am regarded as a turnaround specialist, possessing the ability to transform underperforming locations to top-selling dealerships in even the most competitive markets. My expertise spans dealership operations, customer experience, vehicle leases and sales, staff training and mentorship, revenue generation and profit, continuous improvement, technological integration and data, team culture, sales goals and objectives, and customer loyalty.
Throughout my career, I have consistently demonstrated my ability to drive results, with achievements including surpassing profitability targets, introducing innovative internship programs, and utilizing state-of-the-art software to measure sales associate performance. I am committed to continuous improvement, with a focus on empowering teams to achieve their full potential.
Experience
Work history, roles, and key accomplishments
Senior Account Executive
Experience Development Center
Jan 2024 - Present (1 year 5 months)
Engaged with potential accounts to enhance dealership performance in sales and service departments. Evaluated call scripts and improved appointment setting processes for customer follow-up.
General Manager
Audi Gwinnett
Jan 2018 - May 2023 (5 years 4 months)
Oversaw daily operations of a luxury dealership, managing all departments and ensuring quality customer service. Achieved significant profit growth over five years and developed personnel for promotion opportunities. Engaged with manufacturers to improve relations and optimize vehicle allocation.
General Sales Manager
LA Car Guy Automotive Group - Audi Pacific
Feb 2014 - Oct 2018 (4 years 8 months)
Established a structured sales process and trained sales personnel, leading to increased performance and customer satisfaction. Reduced turnover and built a professional sales team.
General Sales Manager
LA Car Guy Automotive Group - Toyota Santa Monica
Jan 2012 - Feb 2014 (2 years 1 month)
Recognized for high sales volume, particularly with Prius models. Exceeded sales objectives and was promoted to manage the Audi dealership within the group.
Sales Manager
Mercedes-Benz of Oxnard
Jan 2011 - Jan 2012 (1 year)
Managed sales operations and team performance at a luxury automotive dealership, focusing on customer satisfaction and sales growth.
Education
Degrees, certifications, and relevant coursework
Mark hasn't added their education
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