Open to opportunities

Michael Rodriguez

@michaelrodriguez2

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Pharmacy Technician and Learning Ambassador specializing in HIPAA-compliant fulfillment.

United States

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What I'm looking for

I’m looking to grow in pharmacy operations where I can lead onboarding, maintain 100% safety and HIPAA compliance, and use real-time workflow tools to ensure urgent medications ship fast.

I’m a certified Pharmacy Technician and Learning Ambassador with 6+ years of experience across pharmacy operations, high-volume fulfillment, and financial services. I’m known for SIG code interpretation, HIPAA/PII privacy compliance, and consistently accurate medication dispensing.

At Amazon Pharmacy, I was selected as a Learning Ambassador to lead technical onboarding and training for new hires. I conduct daily quality audits to ensure 100% adherence to safety and SOPs, while helping teammates stay fast and accurate under pressure.

I optimize fulfillment workflows using real-time CPT Chasing to identify and expedite urgent orders. I operate high-volume automated dispensing machinery, troubleshoot mechanical jams, and resolve bottlenecks to protect throughput and meet aggressive production goals, while managing inventory lifecycle and disposal protocols.

Earlier roles strengthened my patient-support and investigation mindset: Walgreens emphasized empathetic patient coordination and digital support, Target Financial required CRM case documentation and de-escalation, and Universal Background Screening demanded strict handling of sensitive PII. I’m currently pursuing a B.S. in Pharmacology to expand my clinical and technical expertise in healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Technician & Learning Ambassador

Current

Amazon Pharmacy

May 2022 - Present (4 years 1 month)

Led technical onboarding and training as a Learning Ambassador and conducted daily quality audits to ensure 100% adherence to safety and SOPs. Filled high-volume prescriptions and used CPT Chasing to expedite urgent orders, while troubleshooting automated dispensing machinery to reduce downtime.

SIG Code Interpretation Quality Audits Workflow Optimization Inventory Control Technical Troubleshooting

Pharmacy Technician Trainee

Walgreens

Oct 2020 - Jan 2022 (1 year 3 months)

Managed high-volume refill and pharmacy service calls with empathetic patient support. Processed new patient registrations and refill orders, resolved data entry exceptions by interpreting medical abbreviations, and assisted with mobile/portal support and pickup/delivery logistics.

Patient Support Call Center Operations Medical Abbreviation Interpretation Mobile App Support

Senior Representative

Target Financial

Sep 2019 - Dec 2019 (3 months)

Resolved complex customer inquiries via phone, live chat, and email using dual-monitor setups while applying de-escalation techniques to improve outcomes. Documented interactions in CRM software to ensure accurate follow-up and compliance with company policies.

Customer Support De escalation Dual Monitors Live Chat Support Email Support Phone Resolution Compliance Documentation Case Management

Senior Representative

Target Financial Services

Sep 2019 - Dec 2019 (3 months)

Resolved complex customer inquiries via phone, live chat, and email using de-escalation techniques. Documented case details in CRM software to ensure compliant follow-up and accurate resolution.

Customer Service De escalation Live Chat Support Email Support Phone Support Case Management Compliance Oriented Follow Up

Verification Specialist

Universal Background Screening

Jan 2019 - Jul 2019 (6 months)

Authenticated employment and educational credentials for corporate clients under end-of-day deadlines. Managed sensitive PII with strict adherence to industry standards and client confidentiality protocols.

Authentication Investigative Research Confidentiality

Balance Transfer Specialist

Discover Financial Services

Sep 2017 - Mar 2018 (6 months)

Advised cardmembers on debt consolidation and potential interest savings through balance transfers. Analyzed financial profiles to evaluate APR reduction opportunities and credit line eligibility.

Balance Transfer Consulting Debt Consolidation APR Cardmember Support Interest Savings Strategies

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Science in Pharmacology, Pharmacology

Activities and societies: Minor in Behavioral Health; core coursework includes Organic Chemistry and Anatomy & Physiology.

Pursuing a B.S. in Pharmacology at Arizona State University, expected completion in 2025. Coursework includes organic chemistry and anatomy & physiology, with a minor in Behavioral Health.