Michael Wilson
@michaelwilson
Operations and logistics specialist with over 10 years of experience.
United StatesWhat I'm looking for
I am an operations and vendor support professional with over 10 years of experience in logistics, e-commerce, and customer-facing environments. My journey has equipped me with a robust skill set in onboarding, user education, technical issue resolution, and cross-functional coordination, all aimed at ensuring platform adoption and long-term customer success.
In my current role as an Operations Management Specialist at UPS, I manage daily logistics operations, overseeing a fleet of over 50 delivery vehicles and drivers. My efforts have led to a significant boost in package throughput and operational improvements through targeted coaching and performance analysis. Previously, as a Senior Vendor Account Manager at Zulily, I successfully managed a large portfolio of vendors, achieving remarkable performance metrics and enhancing communication across departments.
Experience
Work history, roles, and key accomplishments
Operations Management Specialist
UPS
Jan 2024 - Present (1 year 5 months)
Managed daily logistics operations, overseeing 50+ delivery vehicles, drivers, and package handlers in a high-volume distribution environment. Boosted package throughput from 136 to 198 packages per hour through targeted team coaching, performance analysis, and better resource allocation.
Senior Vendor Account Manager
Zulily
Jan 2021 - Jan 2024 (3 years)
Managed 100–200 vendors remotely using Zulily’s internal SaaS platform, acting as the primary liaison between internal teams and third-party partners. Monitored and maintained performance KPIs, achieving a <1% cancellation rate and 98%+ on-time delivery by proactively coaching vendors and resolving process breakdowns.
Inventory & Operations Manager
Best Buy
Jan 2011 - Jan 2021 (10 years)
Directed operations and inventory at high-revenue stores ($30M–$75M annually), transforming underperforming locations into top-performers by reducing shrink up to 60% through compliance audits and training. Led the pilot for Best Buy’s first self-physical inventory process, which later scaled to over 1,000 locations.
Education
Degrees, certifications, and relevant coursework
Continuing Education
Bachelor of Science, Business Management
Currently pursuing a Bachelor of Science in Business Management through continuing education programs. Focuses on developing skills in business operations and strategic management.
Moorpark High School
High School Diploma, General Studies
Completed high school education, fulfilling requirements for graduation. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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