Geovanny CruzGC
Open to opportunities

Geovanny Cruz

@geovannycruz

Dedicated professional with a passion for customer service excellence.

Dominican Republic

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated and seasoned professional with over six years of experience in customer service and sales. My career has been marked by a commitment to excellence and a proven track record of delivering exceptional results. I thrive in dynamic environments and have a keen ability to adapt to various challenges, ensuring that organizational goals are met and exceeded.

Throughout my career, I have held various roles that have honed my skills in customer interaction, sales processes, and content moderation. My experience as a Customer Service Associate at HireHoratio has equipped me with the ability to handle inquiries across multiple platforms, while my tenure at Concentrix as a Sales Agent has sharpened my skills in order processing and inventory management. I am passionate about leveraging my expertise to drive growth and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

HI
Current

Customer Service Associate

HireHoratio

Jan 2023 - Present (2 years 4 months)

Responsible for answering questions regarding the Department of Education of multiple states. Managed calls, emails, and chats to provide exceptional customer service.

TE

Sales and Customer Service Agent

Teleperformance

Jan 2019 - Jan 2020 (1 year)

Handled reservations for car rentals and communicated with branches nationwide to confirm vehicle availability.

Education

Degrees, certifications, and relevant coursework

UO

Universidad O&M

System Engineering

2023 -

IM

Instituto Montessori

High School Diploma, High School

2015 - 2020

Tech stack

Software and tools used professionally

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Geovanny Cruz - Customer Service Associate - HireHoratio | Himalayas