Michael Nadim

Designed and launched ShelfCoach, a full-stack retail intelligence and allergen-aware meal planning platform integrating AWS Rekognition and Google AI Studio; achieved 90%+ image ID accuracy and reduced manual data entry by 70%. Architected secure multi-tenant hosting, implemented load balancing to improve mobile UX reliability, and authored internal technical documentation and cost-of-ownership a

Delivered technical demos and built secure virtual network environments for government-focused tradeshows, reducing demo environment build time via reusable runbooks and training new sales engineers on repeatable deployment patterns.

Automated network diagnostics and authored knowledge-base articles, configured IP addressing for virtualization platforms, and coordinated cross-functional response to outages, contributing to high customer satisfaction and operational recovery.

Supported a national telehealth rollout by configuring tablets and medical devices, resolving high-volume remote access issues, and creating internal information panels that improved team troubleshooting efficiency.

Troubleshot VOIP and network failures across Edgewater, Adtran, Fortinet, Meraki, and Cisco equipment; created call-logging templates and resolved a large outage affecting 200+ Polycom lines, improving team response consistency.

Managed 100+ student applications per day in Salesforce, maintaining accurate records and follow-up while communicating with families nationwide to support enrollment operations.

Supported residential property acquisition and resale through data-driven lead generation and market analysis to inform renovation and resale decisions.

Delivered device support and sales resulting in a 100% NPS store rating through rapid issue resolution and high-quality customer interactions; offered a managerial position based on performance.

Pursuing a Master in Information Systems (MIS) in Computer-Based Information Systems, expected completion in 2027.

Grade: 3.46 GPA

Earned a Bachelor of Applied Science in Information Systems with a concentration in Cloud Systems Management, GPA 3.46.

Grade: Cum Laude

Activities and societies: Network Admin & Helpdesk certifications

Completed an Associate of Applied Science in Information Technology with a focus on Cloud Computing, graduating Cum Laude.