Open to opportunities

michael lemma

@michaellemma

Message

I generate qualified leads, improve appointment scheduling, and lead customer-focused sales teams.

United States

Message

What I'm looking for

I'm looking for a customer-focused sales, marketing, or appointment-setting role where I can generate leads, improve processes, build client relationships, and grow as a team contributor or leader.

At EWC, I led a team of five appointment setters and improved appointment completion rates by 53% through scheduling strategies, coaching, and performance feedback.

I'm currently generating and qualifying leads at Benefits on Us while maintaining CRM records and building client rapport to support sales close rates. My experience also includes customer service at BeuDelivery and market research, client acquisition, and campaign collaboration as a marketing intern at Adwa Dynamics.

Experience

Work history, roles, and key accomplishments

Team Leader, Appointment Setting

EWC

Sep 2024 - May 2025 (8 months)

Managed and led a team of 5 appointment setters to meet and exceed daily targets. Developed strategies to optimize scheduling efficiency, increasing appointment completion rates by 53%. Provided coaching and feedback to team members, fostering skill development and performance improvement.

Team Management Appointment Setting Scheduling Coaching Performance Improvement