"I am looking for three things in my next role: a collaborative team with a positive problem-solving attitude, a supportive manager who values open communication, and a company culture that invests in continuous learning. From everything I've seen about your team's workflow, this environment matches that exact style.
CC
Looking for a job
Chinedu Christian
@chineduchristian
Customer Service Representative at Froztec who resolved customer inquiries, documented CRM interactions, and helped train new team members.
KenyaWhat I'm looking for
At Froztec, I provided timely, accurate information about products and services, resolved customer inquiries, and documented interactions in the CRM system. I also assisted in training new team members in customer service protocols and software systems.
At XTZ Group, I made outbound calls to generate leads and promote products, using CRM software to track interactions and follow-ups. Earlier, as an Appointment Scheduler at HACO INDUSTRY, I managed executive calendars, scheduled meetings, and coordinated travel arrangements.
Experience
Work history, roles, and key accomplishments
FR
Customer Service
Froztec
Aug 2025 - Aug 2026 (1 year)
Improved customer satisfaction through timely, accurate information on products and services. Resolved customer inquiries and issues using effective communication and problem-solving techniques, enhancing overall customer experience.
XG
Customer Service
XTZ Group
May 2024 - Jun 2025 (1 year 1 month)
Conducted outbound calls to generate leads and promote products effectively. Built rapport with customers to enhance sales opportunities and drive brand loyalty.
HI
Appointment Scheduler
HACO Industry
Feb 2023 - Apr 2024 (1 year 2 months)
Managed executive calendars, scheduled meetings, and coordinated travel arrangements. Maintained office supplies inventory and order supplies as needed, optimizing cost efficiency and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
KP
Kaduna State Polytechnic
High School Diploma, General Studies
Completed a High School Diploma at Kaduna State Polytechnic.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
United StatesSalary expectations
60k+ USD
Job categories
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