Open to opportunities

Official Pdivinity

@officialpdivinity

Results-driven appointment setter and cold caller with 4+ years of customer service, lead generation, and target-focused scheduling.

Zimbabwe

Message

What I'm looking for

I’m looking for a target-driven team where I can own appointment setting and outbound lead generation, handle objections professionally, and build strong customer relationships. I want clear processes, fast feedback, and room to grow with measurable success.

I’m a results-driven Customer Service Representative and Appointment Setter with 4+ years of experience across cold calling, lead generation, and client relationship management. I’m known for engaging prospects, qualifying leads, and scheduling high-quality appointments that keep pipelines full.

I thrive in fast-paced, target-driven environments. I handle objections confidently, resolve customer concerns with empathy, and use strong communication to meet or exceed daily, weekly, and monthly goals.

Beyond sales, I bring a customer-first mindset from managing inbound calls and providing support across phone, chat, and email. I document interactions and technical resolutions accurately, ensuring smooth follow-ups and consistent record keeping.

I also support clients with hands-on technical work and web design—building redesigns and improvements that boost web performance. Whether I’m troubleshooting issues or coordinating scheduling, I bring clear step-by-step guidance, strong active listening, and reliable multitasking.

Experience

Work history, roles, and key accomplishments

Cold Caller - Sales

Consumer Opportunity

Jan 2025 - Jan 2026 (1 year)

Conducted high-volume outbound cold calls to introduce products/services, generated and qualified leads, and scheduled appointments to maintain a strong sales pipeline. Handled objections, updated CRM call logs, and met or exceeded daily, weekly, and monthly call and booking targets while supporting lead conversion through follow-ups.

Cold Calling Lead Generation Lead Qualification Objection Handling Appointment Setting Sales Target Achievement Lead Follow Up

Appointment Setter

Zion Medical Center

Jan 2023 - Jan 2025 (2 years)

Scheduled and coordinated patient consultations by managing daily appointment calendars, confirming and adjusting appointments based on doctor availability. Maintained accurate patient records, followed up to reduce no-shows, and consistently achieved weekly and monthly booking targets.

Appointment Scheduling Calendar Management Customer Support

Call Center Representative

Elite Developer

Jan 2021 - Jan 2023 (2 years)

Managed inbound customer calls, resolved inquiries, and provided technical support for Windows PCs and mobile devices with clear step-by-step guidance. Performed upselling to achieve consistent sales targets and supported web design for local and international clients, boosting web performance and traffic by over 50%.

Customer Service Inbound Calls Technical Support Upselling Web Design Web Performance

Appointment Setter (Contract)

Doshi Paint

Made outbound cold calls to homeowners and businesses to introduce painting services and qualify prospects. Followed call scripts with adaptive messaging, handled objections, booked on-site consultation appointments, and consistently met weekly booking targets.

Cold Calling Appointment Setting Lead Qualification Call Script Development Objection Handling

Freelance Technical Support

Self-Employed

Provided occasional technical support to clients and friends, including network troubleshooting, device optimization, and email support. Delivered solutions with clear documentation and communication to ensure clients could resolve and prevent issues.

Network Troubleshooting Email Support Technical Documentation Remote Customer Support Problem Solving Communication