I'm a people-focused professional with 5+ years of experience in customer support, administration, dispatch, and recruitment support. I'm now building my career in Human Resources and am currently studying for an HR certification on Udemy.
Recent role: At JNN Courier, I make 70+ outbound calls per shift and send 60+ outreach emails to source, screen, and convert prospective drivers. I onboard them on the TMS, verify every document before activation, send paperwork through SignWell, and keep the applicant tracker up to date. I also handle inbound questions, and I've built enough trust that one driver prefers to deal only with me.
Customer support background: At Guaranty Trust Bank, I handled 50-80 customer contacts weekly across phone, email, and chat with a 92% first-contact resolution rate. I took the most upset cases first, escalated issues such as double debits to specialist teams under standard procedures, and followed up until they were resolved. I kept records for 50,000+ transactions yearly at 99.8% accuracy, cut email backlog by 60%, and reduced handling time by 35% with templates and light automation.
Administrative support: As a volunteer virtual assistant for a remote leadership team, I managed inboxes, calendars, and reporting, cutting response time from 48 hours to under 12 and helping the team meet deadlines 98% of the time.
Tools: Google Workspace, Excel, Microsoft Dynamics 365, CRM platforms, Talkroute, Grasshopper, ClickUp, Slack, Zoom, Trello, and Asana.
Interests: I'm looking for remote roles in HR support, recruitment and onboarding, customer support, or virtual assistance, with a team that values reliability, clear communication, and continuous learning. I'm a fast learner, open-minded, and comfortable working independently.
