Enobong Mbride

Coordinate daily dispatch operations, assign and monitor loads, and maintain communication with drivers, brokers, and customers. Source loads, plan routes, track shipments, and handle documentation and inquiries.

Resolved 50-80 customer contacts weekly via phone, email, and chat, achieving a 92% first-contact resolution rate. Maintained CRM and Google Workspace records with high accuracy, reduced email backlog by 60%, and introduced templates and automation that cut handling time by 35%.

Provided executive support including inbox triage, calendar management, and presentation preparation for a remote leadership team. Reduced inbox clutter by 30% and built templates and automation to cut manual entry time by 40%.

Managed daily payments, receipts, and bill verification while reconciling disputed transactions and charge-backs. Resolved customer complaints and supported bar management with day-to-day administrative operations.

Answered a multi-line phone system and handled product/service inquiries, correspondence, and account adjustments for retail customers.

Completed virtual assistant training to develop skills in administrative support and remote coordination.

Completed customer service training to enhance client interaction and support capabilities.

Earned a National Diploma and Higher National Diploma in Science Laboratory Technology.

Earned an Advanced Diploma in Data Processing.