Michael Jordan
@michaeljordan
Versatile professional skilled in technical and administrative roles.
What I'm looking for
I am a versatile and results-driven professional with a robust background in both technical and administrative roles. My experience includes enhancing quality assurance and customer service, which has led to significant improvements in client satisfaction. I excel in office administration and teamwork, adept at leading projects to successful completion while streamlining processes for increased efficiency and productivity.
Throughout my career, I have held various positions that have honed my skills in technical support, logistics, and leadership. As an Automated Line Technician at Spectra Laboratories, I adjusted equipment, performed preventive maintenance, and ensured quality performance of blood-testing equipment. My role as a Lead Bartender at Red Hook Cajun Seafood & Bar allowed me to design special drink offerings and manage inventory effectively, showcasing my ability to handle multiple responsibilities while maintaining high standards.
Additionally, my experience as a Real Estate Agent and Social Services Assistant has equipped me with strong interpersonal skills, enabling me to develop and maintain relationships with clients. I am committed to providing positive experiences for all parties involved and continuously seek opportunities to grow and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Automated Line Technician
Spectra Laboratories
May 2023 - Jun 2024 (1 year 1 month)
Adjusted equipment and troubleshot issues, performing preventive maintenance on blood-testing equipment. Inspected all products for quality and optimum performance, documenting operations and managing team communication.
Lead Bartender
Red Hook Cajun Seafood & Bar
Feb 2018 - May 2023 (5 years 3 months)
Adhered to state laws regarding alcoholic beverage services and customer regulations, designing special drink and cocktail offerings monthly. Organized bar inventory and storage procedures to maintain optimal stock levels and meet customer demands.
Automated Line Technician
Spectra Laboratories
May 2023 - Present (2 years 1 month)
Adjusted equipment and troubleshooted issues, performing preventive maintenance on blood-testing equipment. Inspected all products for quality and optimum performance, documenting all operations and managing communication with team members.
Lead Bartender
Red Hook Cajun Seafood & Bar
Feb 2018 - Present (7 years 4 months)
Adhered to state laws regarding alcoholic beverage services and customer regulations, designing special drink and cocktail offerings monthly. Organized bar inventory and storage procedures to maintain optimal stock levels and meet customer demands.
Real Estate Agent
Keller Williams Realty
Oct 2015 - Present (9 years 8 months)
Developed and maintained relationships with clients through networking, postcards, and cold calling. Communicated with clients to understand property needs and preferences, and maintained connections to encourage repeat business and referrals.
Ramp Agent
FedEx Express
Feb 2015 - Mar 2021 (6 years 1 month)
Directed package and material handlers according to workflow, assigning work as needed. Assisted with training and educating staff on safety precautions, and documented all events relating to aircraft launches.
Real Estate Agent
Keller Williams Realty
Oct 2015 - Dec 2018 (3 years 2 months)
Developed and maintained client relationships through networking, postcards, and cold calling, understanding property needs and preferences. Maintained connections to encourage repeat business and referrals, liaising between buyers and sellers for positive experiences.
Ramp Agent
FedEx Express
Feb 2015 - Present (10 years 4 months)
Directed package and material handlers according to workflow, assigning work as needed. Assisted with training and educating staff on safety precautions, and documented all events relating to the launch of aircraft.
Social Services Assistant
Grace Healthcare of Cordova
Mar 2012 - Present (13 years 3 months)
Served as an administrative assistant to the department director while also assisting other social workers. Scheduled appointments and transportation for residents, converted hard copy documentation to online spreadsheets, and maintained files on residents.
Social Services Assistant
Grace Healthcare of Cordova
Mar 2012 - Oct 2015 (3 years 7 months)
Served as an administrative assistant to the department director, assisting other social workers. Scheduled appointments and transportation for residents, converting hard copy documentation to online spreadsheets.
Office Administrator
Advantage One, LLC
Jun 2005 - Feb 2012 (6 years 8 months)
Managed a multi-line phone system, routing calls, delivering messages, and greeting vendors. Coordinated communications, financial processing, registration, and record-keeping functions.
Office Administrator
Advantage One, LLC
Jun 2005 - Present (20 years)
Answered a multi-line phone system, routing calls, delivering messages to staff, and greeting vendors. Coordinated communications, financial processing, registration, record-keeping, and other administrative functions.
Data Entry Operator
IRS
Oct 2003 - Jun 2005 (1 year 8 months)
Entered tax document information into the database system, maintaining a high level of quantity and quality. Performed weekly QA assessments for the team and trained new hires on regulations and system requirements.
Data Entry Operator
IRS
Oct 2003 - Present (21 years 8 months)
Entered tax document information into the database system, maintaining a high level of quantity while focusing on quality. Performed QA assessments weekly for the team and trained new hire employees on proper regulations and system requirements.
Education
Degrees, certifications, and relevant coursework
Southwest TN Community College
Southwest TN Community College
Associate's Degree, General Studies
Completed coursework at Southwest TN Community College, focusing on foundational studies. Developed skills applicable to various professional environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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