Gisel Gomez

Assembled complex microscopic mechanical components with a 98% accuracy rate and won an award for the most products produced in a year. Followed safety protocols with zero workplace accidents over 24 months and documented inconsistencies to support ISO compliance.

Assembled parts of endoscopes and learned multiple positions to support a more versatile team. Increased quantity of work without affecting quality by meeting production goals while maintaining standards.

Provided excellent patient customer service and in-depth product consults, actively listening to guide patients to the correct medicine. Supported dispensary operations including audits, receiving transports, and seasonal performance recognition.

Collected patient information, managed insurance documentation, and ran front desk/reception operations with high accuracy. Scheduled care using Clearcare/Clearcare Go and handled high-volume phone calls averaging 900+ per week, including translator support for assessments and interviews.

Provided professional, patient support in a high call-volume environment to minimize customer dissatisfaction and increase loyalty. Investigated and mediated case scenarios daily while adapting to frequently changing policies.

Led a bartending team to deliver high-quality service in a fast-paced, high-volume environment. Managed inventory and cost control, handled cash and POS reporting, ensured compliance with liquor and health regulations, and resolved customer issues to maintain repeat business.

Collected and analyzed customer/client information, verified insurance eligibility, and resolved complex benefits or entitlement issues using established guidelines. Researched and evaluated information to determine appropriate next steps in a fast-paced, constantly changing environment.

Applied and interpreted safety policies to complete missions, including demolition, construction, mine clearing, and maintenance/repair tasks. Completed a Combat Marksmanship Coach course and developed skills in building repairs, rigging/heavy equipment movement, and specialized demolitions.

Supported property recertification for residents and assisted the property manager and assistant manager with administrative workflows. Scheduled maintenance work orders, managed extermination services, and de-escalated resident situations before escalation while handling office operations.

Managed office operations and provided behavior therapy to young children with autism while working toward academic and behavioral goals. Collected and entered data, organized files and events, and handled scheduling and calls with clients and insurance agencies.

Provided customer support for Charter video services by troubleshooting video issues and responding to billing inquiries. Documented, researched, and resolved customer service problems while presenting products and services and completing data collection and data entry.

Provided exceptional customer service and quickly delivered accurate orders with friendly, attentive service. Maintained a clean workplace by supporting lobby/front-end/back-of-house cleaning, dish work, and bathroom sanitization.

Studying Business at Quinsigamond Community College (ongoing).

Completed a Carpentry trade school program from August 2009 to June 2013.