Michael Edina
@michaeledina
I resolve fintech customer, merchant, account, and KYC support issues.
NigeriaWhat I'm looking for
At OPay, I support merchants across communication channels, resolving account, transaction, and payment issues while assisting with onboarding and KYC verification.
I've also verified customer identities and documentation for KYC/AML compliance, maintained confidential and accurate data, and handled customer inquiries in administrative and customer care roles. I use CRM systems, communicate clearly, and work with cross-functional teams to escalate complex operational and technical issues efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
OPay
Jan 2024 - Present (2 years 7 months)
Delivered timely customer support to merchants through multiple channels, resolving account, transaction, and payment issues while maintaining high satisfaction. Assisted with onboarding, KYC verification, and escalated complex issues.
KYC Analyst
OPay
Feb 2024 - Apr 2024 (2 months)
Verified customer identities and documentation, ensuring compliance with KYC/AML requirements and maintaining data accuracy and confidentiality.
School Administrative Assistant
Reegan Canadian School
Jan 2021 - Dec 2021 (11 months)
Managed administrative operations and handled parent and staff inquiries.
Customer Care Representative
Black Orchid NG
Jan 2020 - Dec 2021 (1 year 11 months)
Resolved customer inquiries and complaints while maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science, Business Education
Grade: Second Class Upper
Earned a Bachelor of Science in Business Education with Second Class Upper honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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