MD
Open to opportunities

Michael Damico

@michaeldamico

Motivated individual pursuing a career in Cyber Security and IT.

United States

What I'm looking for

I am seeking a remote position in tech or customer service, focusing on growth and learning opportunities.

I am currently pursuing my B.A.S degree in Cyber Security at Saint Petersburg College, where I have also recently obtained my Certificate in Cyber Security. My education has equipped me with a solid foundation in IT and cybersecurity principles, which I am eager to apply in a professional setting.

With extensive experience in customer service and IT support, I have honed my skills in software troubleshooting, information security, and computer networking. I have worked in various roles, including Customer Service Representative at Sutherland Global and IT Support Specialist at E.L.F LLC, where I developed a strong ability to resolve technical issues and provide exceptional service to clients.

I am looking for a rewarding career opportunity in the tech industry, ideally in a remote work-from-home position. I am committed to continuous learning and growth, and I am excited to transition into a full-time role where I can contribute my skills and passion for technology.

Experience

Work history, roles, and key accomplishments

SG
Current

Customer Service Representative

Sutherland Global

Jul 2024 - Present (11 months)

Currently working as a Customer Service Representative, providing support and assistance to customers in a remote setting. Focused on resolving inquiries and ensuring customer satisfaction.

EL

IT Support Specialist

E.L.F LLC

May 2020 - Apr 2024 (3 years 11 months)

Provided IT support and troubleshooting for internal systems and user issues. Ensured smooth operation of technology and assisted staff with technical problems.

HF

IT Customer Support

Hobnob Dog Facility

Nov 2017 - Mar 2018 (4 months)

Provided IT customer support, addressing technical issues and assisting users with software and hardware problems.

MS

Cash Office Manager/Backroom Operating Supervisor

MARSHALLS MEGA SHOE SHOP

Sep 2016 - Sep 2017 (1 year)

Oversaw cash office operations and backroom management, ensuring efficient processes and customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Saint Petersburg College logoSC

Saint Petersburg College

Bachelor of Applied Science, Cyber Security

2022 -

Currently enrolled in a Bachelor of Applied Science (B.A.S) degree in Cyber Security, focusing on the principles and practices of cybersecurity.

Saint Petersburg College logoSC

Saint Petersburg College

Certificate, Cyber Security

2022 - 2024

Obtained a Certificate in Cyber Security, enhancing skills in information security and cybersecurity practices.

Gateway Community College logoGC

Gateway Community College

Associate Degree, Business Management

2015 - 2017

Studied Business Management, gaining foundational knowledge in management principles and business operations.

TS

Trumbull High School

High School Diploma, Biotechnology

2006 - 2010

Completed high school education with a focus on Biotechnology, providing a strong foundation in scientific principles.

Tech stack

Software and tools used professionally

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Michael Damico - Customer Service Representative - Sutherland Global | Himalayas