Michael Damico
@michaeldamico
Motivated individual pursuing a career in Cyber Security and IT.
What I'm looking for
I am currently pursuing my B.A.S degree in Cyber Security at Saint Petersburg College, where I have also recently obtained my Certificate in Cyber Security. My education has equipped me with a solid foundation in IT and cybersecurity principles, which I am eager to apply in a professional setting.
With extensive experience in customer service and IT support, I have honed my skills in software troubleshooting, information security, and computer networking. I have worked in various roles, including Customer Service Representative at Sutherland Global and IT Support Specialist at E.L.F LLC, where I developed a strong ability to resolve technical issues and provide exceptional service to clients.
I am looking for a rewarding career opportunity in the tech industry, ideally in a remote work-from-home position. I am committed to continuous learning and growth, and I am excited to transition into a full-time role where I can contribute my skills and passion for technology.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sutherland Global
Jul 2024 - Present (11 months)
Currently working as a Customer Service Representative, providing support and assistance to customers in a remote setting. Focused on resolving inquiries and ensuring customer satisfaction.
Pet Sitter/Caretaker
Rover Company
Jan 2018 - Present (7 years 5 months)
Provided pet sitting and care services, ensuring the well-being of pets while their owners were away.
IT Support Specialist
E.L.F LLC
May 2020 - Apr 2024 (3 years 11 months)
Provided IT support and troubleshooting for internal systems and user issues. Ensured smooth operation of technology and assisted staff with technical problems.
Sales Representative
E.L.F LLC
May 2020 - Apr 2024 (3 years 11 months)
Worked as a Sales Representative, engaging with customers to promote products and drive sales. Developed strong relationships and provided excellent service.
IT Support Specialist
Mad Greens
Apr 2018 - Mar 2020 (1 year 11 months)
Served as an IT Support Specialist, managing technical support and ensuring efficient use of technology in the workplace.
General Manager
FIVE GUYS BURGERS AND FRIES
Apr 2015 - Dec 2016 (1 year 8 months)
Managed daily operations of the restaurant, focusing on customer service, staff management, and financial performance.
IT Customer Support
Hobnob Dog Facility
Nov 2017 - Mar 2018 (4 months)
Provided IT customer support, addressing technical issues and assisting users with software and hardware problems.
Office Manager/Kennel Caretaker
Passage East Kennels
May 2017 - Nov 2017 (6 months)
Managed office operations and provided care for animals. Ensured a clean and safe environment for pets and handled administrative tasks.
Cash Office Manager/Backroom Operating Supervisor
MARSHALLS MEGA SHOE SHOP
Sep 2016 - Sep 2017 (1 year)
Oversaw cash office operations and backroom management, ensuring efficient processes and customer satisfaction.
General Manager
TACO BELL/PizzaHut express
Jan 2012 - Feb 2015 (3 years 1 month)
Led the restaurant team, ensuring high standards of service and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Saint Petersburg College
Bachelor of Applied Science, Cyber Security
2022 -
Currently enrolled in a Bachelor of Applied Science (B.A.S) degree in Cyber Security, focusing on the principles and practices of cybersecurity.
Saint Petersburg College
Certificate, Cyber Security
2022 - 2024
Obtained a Certificate in Cyber Security, enhancing skills in information security and cybersecurity practices.
Gateway Community College
Associate Degree, Business Management
2015 - 2017
Studied Business Management, gaining foundational knowledge in management principles and business operations.
Trumbull High School
High School Diploma, Biotechnology
2006 - 2010
Completed high school education with a focus on Biotechnology, providing a strong foundation in scientific principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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