Michael Cunningham

Assisted the Digital Governance team in health plan member communications through email, text, and app push notifications. Supported post-Public Health Emergency (PHE) redetermination work for Medicaid members across 20+ states.

Validated documents and provided client support for COVID-19 Funeral Assistance, administered through FEMA. Assisted victims of natural disasters, including Hurricanes Ian & Ida, floods, and western wildfires.

Handled inbound calls from individuals seeking assistance with the COVID-19 vaccination process at the University of Kentucky. Helped individuals understand and navigate the process from initial request through vaccine receipt.

Responsible for the analysis and collection of assigned accounts receivable portfolios for customers. Ensured that assigned customer accounts were reconciled and accurate, maintaining financial integrity.

Researched, wrote, copy edited, and assisted in designing outreach materials for physicians and other healthcare providers. Created and managed daily content for multiple company websites, enhancing brand awareness and subscriber engagement.

Wrote, produced, and anchored hourly newscasts for the CNN Radio Network, broadcast to over 1,000 stations worldwide. Copy-edited CNN.com content for grammar, style, clarity, accuracy, and attribution, ensuring high editorial standards.

Oversaw writing, editing, and proofreading of outreach materials, company reports, and web content. Executed a statewide marketing and communications plan, providing monthly performance metrics to leadership and implementing a successful media re-branding campaign.

Studied the fundamentals of business administration, including management principles, financial concepts, and marketing strategies. Gained a comprehensive understanding of organizational operations and economic environments.