Michael Brown
@michaelbrown4
Network engineer at Lyra Communications Group who resolved escalated voice, data, and network incidents.
United StatesWhat I'm looking for
At Lyra Communications Group dba(telco experts), I addressed escalated voice, data, and network incidents, troubleshooting VoIP, SIP, HPBX, routing, and service-impacting faults. I monitored network and service health and analyzed MOS, jitter, and packet loss to resolve VoIP problems.
At Brook source (Spectrum), I configured users, devices, digital lines, call queues, and routing settings. At L3 Harris Technologies, I monitored Land Mobile Radio systems, documented maintenance and alarms, and coordinated dispatch for system support and telecom repairs.
At Summit Broadband, I used network telemetry tools including SolarWinds, OpenNMS, and Zabbix, and participated in fiber DWDM cutovers. Earlier, at Bright house Networks, I supported complex escalations involving HFC networks, DOCSIS, VoIP, and IP networking.
Experience
Work history, roles, and key accomplishments
NOC Technician Tier 2
Lyra Communications Group
Oct 2024 - Aug 2026 (1 year 10 months)
Addressed escalated incidents and executed advanced troubleshooting across VoIP, SIP, HPBX, and network connectivity. Monitored network health, analyzed call quality metrics, and collaborated with engineering teams on root cause analysis.
Network Engineer
Brook source
Oct 2022 - Aug 2024 (1 year 10 months)
Managed users, extensions, devices, and digital lines, and configured autoreceptionists, IVRs, call queues, and hunt groups. Implemented call handling rules, E911, and location-based routing.
Network Control Specialist
L3 Harris Technologies
Nov 2020 - Oct 2022 (1 year 11 months)
Monitored Land Mobile Radio (LMR) systems and documented maintenance actions and alarm activity. Dispatched internal resources and coordinated with external vendors to ensure operational readiness.
NOC Analyst Tier 3
Summit Broadband
Jan 2014 - Sep 2020 (6 years 8 months)
Leveraged network telemetry tools for monitoring and troubleshooting, and participated in fiber team DWDM cutovers. Configured and maintained network devices and voice/data solutions.
Senior Technical Support Analyst
Bright house Networks
Jan 2006 - Aug 2013 (7 years 7 months)
Provided technical support for HFC networks, DOCSIS, VoIP, and IP networking. Managed escalations and interpreted network logs and performance data to resolve issues.
Education
Degrees, certifications, and relevant coursework
St. Petersburg College
Associate of Science, Computer Network Engineering
2014 - 2017
Associate of Science in Computer Network Engineering from St. Petersburg College, Clearwater, from 2014 to 2017.
Fortinet
Fortinet Network Security Associate 3 (NSE), Network Security
Fortinet Network Security Associate 3 (NSE) certification from Fortinet.
Meraki
CMNA – Certified Meraki Network Associate, Networking
Certified Meraki Network Associate (CMNA) certification from Meraki.
Cisco
CCNA, Networking
CCNA certification from Cisco.
Juniper
Juniper Mist Wi-Fi, Wi-Fi
Juniper Mist Wi-Fi certification from Juniper.
St. Petersburg College
Bachelor of Applied Science, Technology Development and Management
2017 - 2020
Bachelor of Applied Science in Technology Development and Management from St. Petersburg College, Clearwater, from 2017 to 2020.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Michael?
You can contact Michael and 90k+ other talented remote workers on Himalayas.
Message MichaelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
