Open to opportunities

Michael Bieber

@michaelbieber

Message

I resolve global Google and Fitbit technical issues across multilingual support channels.

Colombia

Message

What I'm looking for

I'm looking for a multilingual technical support or operations role where I can troubleshoot connected hardware and software products, manage complex cases, and improve customer outcomes in a global environment.

At Concentrix, I support the Google Home and Fitbit ecosystems across NA, LATAM, EMEA, and APAC, resolving hardware, software, Wi-Fi, and Bluetooth issues through remote diagnostics.

I manage case routing, RMA, warranties, and logistics workflows using Estart and Connect Cases while handling more than 70 daily interactions. I consistently exceed CSAT, NPS, and QA benchmarks, drive high First Contact Resolution rates, and escalate complex cases to engineering teams in English, French, German, and Spanish.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Concentrix

Jun 2025 - Aug 2026 (1 year 2 months)

Delivered global technical and operational support for Google Home and Fitbit ecosystems across NA, LATAM, EMEA, and APAC. Managed remote diagnostics, RMA workflows, and case tracking while exceeding QA, CSAT, and NPS benchmarks.