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Michael Balentine

@michaelbalentine

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I am a detail-oriented, precision-loving AI evaluator and freelance micro-worker seeking remote part-time roles.

United States

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What I'm looking for

I seek a substantial part-time, fully remote (~30 hrs/week) role in AI training, content rating, transcription, or SEO where I can apply my evaluation, usability testing, and reporting skills while continuing to learn emerging AI technologies.

I am a detail-oriented professional with extensive experience evaluating AI-generated content, conducting usability testing, and delivering concise, data-driven reports that improve web and mobile experiences. I have assessed images, video, text, and chatbot interactions and provided structured feedback that led to improved interfaces and actionable process recommendations.

My background in technical support, hardware troubleshooting, and computer refurbishment complements my analytical approach to digital research and content quality assurance. I work daily with multiple AI systems (Grok, Perplexity, Gemini, Copilot, ChatGPT, Claude, Mistral, DeepSeek, HuggingFace, NoFilterGPT), have held DCSE certification, and am available for part-time, fully remote work (~30 hours/week).

Experience

Work history, roles, and key accomplishments

Current

Online Task Contributor

Current

Freelancer

Dec 2024 - Present (10 months)

Conducted evaluations of AI-generated image, video, text, and chatbot outputs, improving content accuracy and providing structured feedback to refine models and interfaces. Delivered usability reports and time-sensitive study results for web and mobile prototypes to inform design and QA decisions.

Usability Testing Screen Recording Audio Recording Transcription Data Analysis

Technical Support Specialist

Smart-Tek

Apr 2018 - Oct 2018 (6 months)

Provided remote and on-site hardware troubleshooting and installations for Dell systems, meeting SLA requirements and ensuring timely service completion. Managed parts inventory and deliveries to support field operations.

SLA Inventory Management Customer Support Time Management

Technical Helpdesk Agent

HCCO, Inc

Dec 2017 - Jan 2018 (1 month)

Delivered in-person and remote technical support for Monroe County Information Services, efficiently resolving user issues and maintaining high customer satisfaction.

Technical Support Remote Assistance Customer Service Troubleshooting Ticketing Systems IT Support

Technical Helpdesk Agent

Unisys

Oct 2015 - Apr 2016 (6 months)

Provided remote assistance to employees of a major financial institution, troubleshooting software and hardware issues to ensure seamless operations. Resolved incidents via ticketing systems and escalated complex issues appropriately.

Remote Support Troubleshooting Software support Hardware Customer Service Windows Ticketing Systems

Warranty Repair Technician

C.S. Business

Sep 2014 - Aug 2015 (11 months)

Performed certified warranty repairs on Dell, HP, Lenovo, and Toshiba systems, coordinating with manufacturers to secure parts and restore device performance. Ensured repair quality and documentation compliance.

Dell Lenovo Toshiba

Computer Refurbisher

Computer Systems Asset Disposal

Apr 2013 - Sep 2014 (1 year 5 months)

Refurbished and prepared used computers for resale using imaging tools such as Norton Ghost, Clonezilla, and SoftThinks, ensuring compliance with Microsoft Certified Partner standards. Performed hardware testing and quality assurance prior to resale.

Computer Refurbishment Norton Ghost Clonezilla Imaging Hardware Testing Quality Assurance