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Dwaun Thomas

@dwaunthomas

AI Data Consultant at TELUS International, Scale AI, and Outlier.ai who designed adversarial QA pairs to test LLM reasoning.

United States

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What I'm looking for

I'm seeking a Remote AI Data Specialist role with TELUS Digital.

At TELUS International, Scale AI, and Outlier.ai, I evaluated large language model responses against rubrics for accuracy, relevance, and safety in RLHF and Supervised Fine-Tuning workflows.

I designed complex edge-case and adversarial question-and-answer pairs to test deep reasoning and critical thinking, exposing logical failures and helping reduce hallucinations. I also documented decisions and escalated edge cases to refine model training guidelines.

At Mattress Firm, I delivered Tier 1 and Tier 2 remote support and resolved 30+ complex escalations per week. Structured root-cause analysis helped improve first-call resolution by 15%.

My earlier IT support work at Evercore Partners, Rice University, and DePelchin Children's Center included administering user access, troubleshooting Windows and macOS environments, and creating documentation for a Citrix migration. I hold the Google AI Professional Certificate, CompTIA A+ Certification, and Microsoft Certified: Azure Fundamentals credential.

Experience

Work history, roles, and key accomplishments

AI Data Consultant & RLHF Specialist

TELUS International / Scale AI / Outlier.ai

May 2025 - Dec 2025 (7 months)

Evaluated LLM responses against rubrics for accuracy, relevance, and safety within high-volume RLHF and Supervised Fine-Tuning workflows. Designed complex edge-case and adversarial question-and-answer pairs to test deep reasoning and critical thinking, reducing hallucination rates.

LLM RLHF SFT Rubric based Evaluation Edge Cases Adversarial Prompting Technical Writer Jira

Independent Technical Study & Upskilling

Self Employed

Jun 2022 - Apr 2025 (2 years 10 months)

Completed self-directed study across modern IT and generative AI; learned Python for IT automation and explored digital production environments.

Python IT Automation Generative AI

IT Help Desk Support

Mattress Firm

Dec 2021 - May 2022 (5 months)

Delivered Tier 1 and Tier 2 remote technical support for a distributed workforce, resolving 30+ complex escalations per week. Improved first-call resolution by 15% through structured root-cause analysis.

Active Directory Microsoft 365 Cisco Meraki Remote Support Troubleshooting

IT Support Technician

Evercore Partners

Apr 2018 - Sep 2019 (1 year 5 months)

Provided rapid-response remote and deskside support on a fast-paced corporate trading floor, diagnosing endpoint vulnerabilities and configuration errors to minimize downtime. Administered user access and permissions in Active Directory and Office 365.

Active Directory Office 365 RDP TightVNC Polycom Cisco Troubleshooting

Desktop Support Technician

Rice University

Jul 2017 - Jan 2018 (6 months)

Triaged support requests across academic departments, prioritizing incidents by systemic impact. Resolved software conflicts across mixed Windows and macOS environments and executed user provisioning in Active Directory.

Active Directory Windows MacOS Troubleshooting Patch Management

Desktop Support Specialist

DePelchin Children's Center

May 2014 - May 2015 (1 year)

Served as primary technical liaison for 200+ users across multiple sites, resolving application and network issues via remote access tools. Authored user-friendly technical documentation and training materials supporting a large-scale Citrix migration.

Remote Support Citrix Documentation Virtual Servers Troubleshooting

Education

Degrees, certifications, and relevant coursework

Coursera

Google AI Professional Certificate, Artificial Intelligence

Completed the Google AI Professional Certificate, applying AI across brainstorming, research, communication, content creation, data analysis, and coding.