Michaela Maybee

I am an experienced Customer Success Manager with a strong focus on service delivery and a passion for customer service. My career has been marked by proven accomplishments in project management, vendor management, risk management, and stakeholder management. I thrive on solving problems proactively and have successfully managed teams of up to 10 people, overseeing their training and onboarding.

Throughout my career, I have taken ownership of the complete life cycle of circuit installation projects for major Fortune 500 telecom companies, ensuring timely delivery while meeting budgetary demands. I led a standardization project that achieved a remarkable 99% success rate, enabling measurements to be completed by any employee without extensive training. My commitment to excellence is reflected in my ability to maintain communication with external stakeholders and orchestrate resources effectively to ensure project success.

In addition to my project management skills, I have a strong background in team development, having established and facilitated a company-wide training program that has significantly improved operational processes. I am dedicated to fostering a collaborative work environment and continuously seek opportunities for professional growth and development.