At GetInsured, I facilitate eligibility and enrollment operations for more than 3,000 health insurance marketplace customers while maintaining a 90% quality assurance score and protecting confidential information under ACA and HIPAA guidelines.
I've improved operations across Tides Foundation and Business Technology Integrators through CRM analysis, usability testing, stakeholder surveys, documentation, and workflow redesign. My work increased email engagement and partner retention by 10%, reduced proposal turnaround from 15 to 11 business days, and improved data accuracy and reporting timeliness to 95%; I also bring community-based research, HR, accounting, and project coordination experience.
