Nariah Brown

At GEICO, I manage high-volume contact center workflows, handling 100+ customer interactions daily while maintaining a roughly 360-second average handle time and 98th-percentile overall performance.

I research policy, claim, billing, underwriting, and account records across Microsoft Dynamics, Salesforce, and internal systems. I document outcomes, identify discrepancies, and coordinate escalations to keep time-sensitive work moving.

Previously at Preferred Personal Care, I supported healthcare operations across payer platforms and electronic records. I processed approximately 50 medical waiver claims weekly, corrected provider and documentation data, reconciled payment activity, and followed up on authorizations to prevent delays.

I'm focused on accurate operational data, workload management, service-level expectations, and practical issue resolution across customer service and healthcare environments.