Open to opportunities

Micaiah Payton

@micaiahpayton

I’m an administrative and communications professional who turns research into strategic stakeholder engagement and clear outcomes.

United States

Message

What I'm looking for

I’m looking for a role where I can apply research and data analysis to drive workforce development or communications outcomes—partnering with stakeholders, creating strategic content, and improving program impact with clear, mission-aligned messaging.

I’m a Howard University graduate with a degree in English with experience in workforce development, public affairs, research, and communications. I combine data analysis with strategic communication to strengthen programs and boost engagement, including for underrepresented communities in clean energy.

In my recent role as an Administrative Assistant, I serve as the primary point of contact for 200+ clients and caregivers, managing high-volume inquiries while maintaining accurate records and ensuring HIPAA compliance. I also support day-to-day operations through scheduling, coordination, documentation, and system updates.

Through my workforce development and communications internships, I developed content strategies, conducted research, and analyzed data to evaluate program impact and support diversity and inclusion initiatives. I enjoy partnering with internal and external teams to create clear messaging, improve outreach, and deliver measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Brightstar Care of Chicago

Mar 2025 - Present (1 year 2 months)

Serve as the primary point of contact for 200+ clients and caregivers, managing high-volume calls and inquiries to ensure timely communication and issue resolution. Provide administrative support including scheduling, record maintenance, caregiver onboarding coordination, and HIPAA-compliant handling of sensitive information.

Client & Caregiver Support Scheduling Records Management HIPAA compliance Office Operations

Workforce Development Intern

Solar Energy Industries Association

Feb 2024 - Aug 2024 (6 months)

Developed content strategies for workforce development communications to strengthen engagement with underrepresented communities. Conducted research and analyzed data on community-based organizations and diverse suppliers to support diversity and inclusion initiatives.

Workforce Development Communications Content Strategy Research & Data Analysis Diversity & Inclusion Community Organization Analysis

Office of Communications Intern

Export-Import Bank of the United States

Sep 2023 - Dec 2023 (3 months)

Drafted memos, talking points, and correspondence for leadership, supporting alignment with the organization’s mission and external affairs strategy. Managed social media updates and web/digital content to increase stakeholder awareness and supported public outreach initiatives.

Memos Talking Points Social Media Management Stakeholder Engagement

Workforce Development Intern

National Association of Home Builders

Jun 2023 - Aug 2023 (2 months)

Researched and analyzed workforce development data to evaluate the impact of a pilot partnership program with the Boys & Girls Club of America. Developed targeted promotional strategies and coordinated logistics for workforce development events to increase awareness and participation.

Workforce Development Data Analysis Event Coordination Logistics Management