Micaela Roets
@micaelaroets
Experienced sales and client service professional in beauty and skincare.
South AfricaWhat I'm looking for
I am an experienced sales and client service professional with a strong background in the beauty and skincare industry, both on land and at sea. Known for delivering exceptional customer experiences, I excel in exceeding expectations and building lasting client relationships in high-pressure, fast-paced environments. My leadership roles aboard prestigious cruise liners and in elite beauty clinics have refined my communication, problem-solving, and adaptability—key strengths I bring to customer support.
Having traveled to over 35 countries, I understand diverse customer needs and am passionate about creating positive, personalized experiences. I am excited to bring my people-first approach and service excellence to a dynamic customer support role, especially in industries like travel, hospitality, or wellness. My commitment to driving sales excellence across industries is matched by my relentless focus on customer satisfaction.
Experience
Work history, roles, and key accomplishments
Gauteng East Sales Executive
Marine Spa Distributors
May 2023 - Present (2 years 2 months)
Drove sales growth by identifying new business opportunities and maintaining strong relationships with existing clients. Conducted product training and demonstrations to educate clients on product benefits and usage.
Spa Manager
Seabourn Odyssey
Jul 2022 - Jan 2023 (6 months)
Oversaw day-to-day operations of the spa, ensuring high standards of service and client satisfaction. Conducted staff training, performance evaluations, and daily team meetings.
Facial Therapist | Assistant Manager
The Grand Princess
Aug 2021 - Apr 2022 (8 months)
Provided facial treatments and managed assistant manager duties, ensuring smooth operations and client satisfaction. Assisted in training new staff members on facial therapy techniques.
Beauty & Skincare Specialist | Assistant Manager
Rene's Beauty Clinic
Oct 2020 - Jul 2021 (9 months)
Delivered exceptional skincare services and supported the manager in daily operations. Assisted in managing the clinic's appointment schedule.
Spa Manager
Seabourn Quest
Nov 2019 - Feb 2020 (3 months)
Managed spa operations, staff schedules, and inventory control. Developed and implemented spa service protocols.
Assistant Spa Manager
Caribbean Princess
May 2019 - Nov 2019 (6 months)
Assisted in managing spa operations and training staff. Supported the spa manager in daily administrative tasks.
Head Facial Therapist
Island Princess
May 2018 - Feb 2019 (9 months)
Led facial therapy services and ensured high-quality standards. Trained new therapists on facial treatment techniques.
Education
Degrees, certifications, and relevant coursework
Madge Wallace
First & Second Year Subjects, Beauty and Skincare
Completed first and second-year subjects including Anatomy and Physiology, Chemistry, Dermatology, and Physics. Studied Business Studies, Aromatherapy, and various beauty-related subjects like Facial and Body Electrical, Makeup, and Nutrition. Gained knowledge in Management Training, Beauty Culture, Waxing, Manicures & Pedicures.
Eden College High School
Senior Certificate / Matric, General Studies
Successfully completed the Senior Certificate / Matric program.
Availability
Location
South AfricaAuthorized to work in
Job categories
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