Ines Clavin

I am a dedicated Business Processing Specialist with a proven track record in managing insurance documentation and ensuring compliance with service level agreements. Currently, I work at Assurant, where I handle 100-150 documents daily, maintaining a quality score above 98% and productivity metrics exceeding 145 documents per day. My role requires meticulous attention to detail and effective communication with insurance providers, which has honed my ability to work under pressure while meeting strict deadlines.

Prior to my current position, I served as an Admission Analyst at Matchup Global, where I guided students through the admission process and maintained CRM software to ensure accurate tracking of student actions. My experience also includes roles in content data entry and administrative analysis, where I developed strong skills in data management, research, and customer relations. I am passionate about leveraging my skills to contribute to a dynamic team and drive organizational success.