VLVeronica Lazzarin
@veronicalazzarin
Detail-oriented training specialist with a passion for quality assurance.
ArgentinaWhat I'm looking for
With a diverse background in training, quality assurance, and administrative support, I have honed my skills in enhancing organizational efficiency and employee onboarding. Currently, as an Internal Training Specialist at Avature S.R.L., I conduct onboarding sessions for employees across multiple regions, collaborating with various internal teams to develop effective training programs. My commitment to continuous improvement drives me to create and refine workflow procedures that streamline processes and enhance communication.
Previously, I served as a Quality Assistant at Kodland PTE Ltd., where I evaluated tutor performance and contributed to the onboarding process for new hires. My experience as a Bilingual Manager Secretary at Price Waterhouse & Coopers S.R.L. equipped me with exceptional organizational skills, managing the schedules of multiple managers and ensuring smooth office operations. I thrive in dynamic environments and am dedicated to supporting my colleagues in achieving their goals.
Experience
Work history, roles, and key accomplishments
Internal Training Specialist
Avature S.R.L.
Dec 2023 - Present (1 year 6 months)
Conduct onboarding sessions for employees across various regions, collaborate with internal teams to create training sessions, and maintain the internal learning platform by uploading and updating training videos.
Bilingual Manager Secretary
Price Waterhouse & Coopers S.R.L.
Jul 2014 - Dec 2023 (9 years 5 months)
Managed schedules for multiple managers, organized meetings and travel arrangements, and maintained legal documentation and data updates.
Quality Assistant
Kodland PTE LTD.
Mar 2023 - Sep 2023 (6 months)
Evaluated programming course lessons for quality, participated in the onboarding of new tutors, and provided feedback to improve tutor performance.
Advanced AI Data Trainer
Invisible Co.
Jan 2023 - Mar 2023 (2 months)
Analyzed and categorized AI responses based on specific criteria to improve AI training processes.
Quality Coordinator
Lilt Inc.
Mar 2022 - Oct 2022 (7 months)
Executed administrative tasks related to language quality, managed quality tickets, and coordinated assessments to ensure high standards.
Administrative Receptionist
Porta Hnos.
Apr 2014 - May 2014 (1 month)
Handled reception duties including call management, meeting setups, and assisting HR with interviews.
Service Delivery Consultant
Hewlett Packard
Jan 2012 - Nov 2013 (1 year 10 months)
Served as a quality analyst, ensuring compliance with ISO standards and managing metrics for American Airlines and Sabre Holdings.
Quality Analyst
Zero Variance
Nov 2013 - Nov 2013 (0 months)
Assessed customer service calls for quality, provided feedback, and supported improvement plans.
Customer Service Representative
Apex America
Apr 2004 - Jul 2011 (7 years 3 months)
Provided customer service for US and Canadian companies, handling fraud detection and data entry tasks.
Education
Degrees, certifications, and relevant coursework
Edutin Academy
Diploma in Fundamentals of Artificial Intelligence, Artificial Intelligence
2024 - 2024
Completed a diploma in Fundamentals of Artificial Intelligence, focusing on the basic principles and applications of AI.
Edutin Academy
Diploma in Pedagogy and Instructional Design, Education
2020 - 2020
Completed a diploma in Pedagogy and Instructional Design, focusing on educational methodologies and instructional strategies.
Institución Educativa FiCDE - UAI
Executive Secretary, Administration
2020 - 2020
Completed a 6-month program as an Executive Secretary, focusing on administrative support and office management.
Institución Educativa FiCDE - UAI
Administrative Accounting Assistant, Accounting
2019 - 2019
Completed a 6-month program as an Administrative Accounting Assistant, gaining skills in accounting and administrative processes.
UCUniversidad Nacional de Córdoba
Licenciatura en Comunicación Social, Communication
2004 - 2007
Completed 3 years of study in Licenciatura en Comunicación Social, focusing on social communication and media studies.
UCUniversidad Nacional de Córdoba
Licenciatura en Física, Physics
2004 - 2005
Completed 1 year of study in Licenciatura en Física, focusing on the principles of physics and its applications.
IPEM 246 Dr. A. Sabattini
Diploma Técnico en Optica & Contactologia, Optics
2003 - 2003
Completed a diploma in Técnico en Óptica & Contactología, focusing on optical sciences and contact lens fitting.
Availability
Location
ArgentinaAuthorized to work in
Job categories
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