Micaela Downs
@micaeladowns
I build efficient site operations, onboarding, tracking tools, and stakeholder communications.
United StatesWhat I'm looking for
At AM Technical Solutions supporting Intel’s New Mexico site, I build Excel tracking tools for more than 110 personnel and keep onboarding, badging, access, equipment, and training processes moving.
I manage corporate cellular billing and requests across multiple job sites, coordinate purchase order requests through approval and logistics, and protect customer IP through careful offboarding, badge revocation, and equipment tracking. I also maintain SharePoint access, labor tracking in Highwire, stakeholder records, seating plans, and team communications.
Previously, I supported operations at Pets2Groom, Puddles, and Plant Me Later, where I managed scheduling, e-commerce, inventory, client communication, store operations, loyalty initiatives, and social media. My graphic design background helps me create engaging advertisements, calendars, safety updates, and marketing materials.
I bring hands-on administrative coordination, operational follow-through, and customer-focused communication from fast-paced service and retail environments.
Experience
Work history, roles, and key accomplishments
Site Administrator
AM Technical Solutions
Jan 2024 - Present (2 years 7 months)
Developed and implemented functional tracking tools via Excel for site personnel information, managed cellular lines at a corporate level, onboarded new employees, and coordinated training directives. Handled hardware management, purchase order requests, and stakeholder communications.
Dog Bather
Pets2Groom
Jan 2019 - Jan 2024 (5 years)
Executed bathing and grooming procedures across diverse dog breeds, maintained cleanliness and hygiene, and ensured safety and comfort of dogs. Acquired grooming techniques including bathing, brushing, drying, nail clipping, and gland expression.
Assistant Manager
Pets2Groom
Jan 2019 - Jan 2024 (5 years)
Scheduled dog appointments to optimize productivity and revenue, managed appointments via Google Calendar, communicated quotes to clients, and updated store information online. Collaborated with the owner on marketing materials and used graphic design skills for advertisements.
Assistant Store Manager / Social Media Manager
Plant Me Later
Aug 2020 - Dec 2021 (1 year 4 months)
Managed e-commerce platform, product photography, inventory control, and posting of items. Elevated online presence through strategic social media management, developing brand aesthetic, and incorporating website into marketing materials.
Full-Time Assistant Store Manager
Puddles
Jan 2019 - Apr 2021 (2 years 3 months)
Managed all business operations including opening/closing, cash handling, scheduling appointments, and adjusting employee schedules. Created and implemented a loyalty program and designed a dog photo area to increase customer engagement.
Managed efficient workflow in a fast-paced environment, excelled in bar organization and drink preparation, and handled inventory and merchandising. Led barista teams during rushes and trained new partners in coffee preparation and customer service.
Performed various roles including cashier work and cleaning, maintaining a food-safe environment.
Education
Degrees, certifications, and relevant coursework
AAPC
Certified Professional Coder - Apprentice (CPC-A), Medical Coding
Earned the Certified Professional Coder - Apprentice (CPC-A) credential, with graduation expected in December 2025.
V. Sue Cleveland High School
High School Diploma, General Studies
Graduated with a High School Diploma in May 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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