Open to opportunities

Juan Manuel Medrano Gonzalez

@juanmanuelmedranogon

Advanced mechatronics student delivering technical support and customer operations with empathy, precision, and fast problem-solving.

Uruguay

Message

What I'm looking for

I’m looking for a role where I can bridge technical systems and premium customer care, owning incident resolution and workflow optimization in a fast-paced environment with bilingual collaboration and clear ownership.

I’m an Advanced Mechatronics Engineering student with a strong logical mindset and hands-on software development experience (Java, C++, C, HTML, CSS). I combine that technical foundation with an extensive background in international customer operations and luxury hospitality.

I’m known for bridging the gap between complex technical systems and high-standard customer relations—managing workflows, navigating integrated database systems (CRMs/PMS), and resolving critical incidents under pressure. I’ve used Opera PMS and other customer tools to coordinate logistics, process secure data, and maintain real-time inventory and logs.

I thrive in fast-paced environments where I can handle guest incidents, billing discrepancies, and overbookings efficiently, while keeping cross-departmental communication fluent and customers fully supported.

Experience

Work history, roles, and key accomplishments

Customer Operations Representative

Lucciano's

Provided high-volume customer service and managed daily POS operations in a fast-paced setting. Resolved customer inquiries, processed payments accurately, and maintained optimized digital inventory logs to support smooth daily operations.

Customer Service POS Operations Payment Processing Workflow Management Customer Support POS Operation

Guest Experience Operations Specialist

Viajero Hostels

Delivered high-standard customer operations for a fast-paced international hostel environment with daily interactions with global travelers. Managed bookings, check-ins, and secure digital payments using cloud-based property management systems and CRMs, and resolved real-time incidents while coordinating across departments.

Customer Operations Property Management Systems Cloudbeds Digital Payments Incident resolution Booking Management

Front Desk & Customer Ops Agent

Che Juan Hostel BA

Handled front desk administration and guest relations in a high-volume boutique setting serving international visitors. Managed POS and room allocation tasks, prepared daily financial closing reports, and provided local logistics guidance while resolving conflicts quickly to maintain high satisfaction.

Front Desk Operations POS systems Guest Relations Local Logistics Guidance High Volume Management

Guest Operations Specialist

Sheraton Hotels & Resorts

Managed front-facing guest operations for a luxury hotel chain, maintaining premium service standards under high-pressure situations. Used Opera PMS and integrated CRM workflows to coordinate logistics, process secure guest data, and resolve incidents including billing discrepancies and overbookings.

GUEST OPERATIONS Opera PMS Workflows Incident resolution Overbooking Management Logistics Coordination Customer Service